About Smarthost Design Technologies LLC

Smarthost Design Technologies (Smarthost) is a growing innovative information technology and services solution provider. As an SBA 8(a) small business, our customer base spans the commercial and public sectors. With over 15 years of experience providing cybersecurity, cloud, IT infrastructure, and helpdesk support services, our solution and customer satisfaction depends highly on our People strategy. Thus we are interest in you if you have the passion, commitment for your expertise. As an ISO 2015 company, quality is at the heart of our processes. Our company values are fashioned to provide an environment where every team member is welcome and encouraged to participate as a team working together to build a company that others would reckon with.

About the role

• The Project Manager (PM) will oversee the execution of Helpdesk Support Services for the USCP Office of Information Systems (OIS). The PM will serve as the main point of contact for all technical and administrative matters under the contract, ensuring the delivery of services meets or exceeds the required standards.

Key Responsibilities

• Manage and coordinate all aspects of the Helpdesk and DAS Support services.
• Serve as the primary liaison between the contractor and the USCP’s Contracting Officer’s Representative (COR).
• Oversee project execution, timelines, and resources to ensure compliance with contract requirements.
• Monitor and ensure the quality of service delivery and resolve any performance or operational issues.
• Prepare and submit regular reports and updates to the COR.

Qualifications

• Bachelor’s degree in a related field (e.g., Business Administration, IT Management, Project Management).
• 5+ years of project management experience, including working with government contracts.
• PMP (Project Management Professional) certification preferred.
• Strong communication, leadership, and organizational skills.
• Experience managing helpdesk and IT service contracts is preferred.

Pay:

• Range 

Schedule:

• Monday to Friday

Work Location:

• Office and Remote

 Benefits:

• Medical Health insurance
• Dental Insurance
• 401(k) matching
• PTO
• Professional development assistance