About SmartSuite

SmartSuite is an AI-native Work Operating System that enables organizations to manage governance, risk, IT service management, projects, and business operations on a single, connected platform. Our customers range from fast-growing companies to Fortune 500 enterprises, all seeking to replace fragmented tools with unified, scalable workflows.

About the Role

We are seeking a Senior Developer Relations Engineer to lead technical enablement for SmartSuite’s customers and partners.

This is a DevRel-led role focused on helping users successfully build, scale, and operationalize workflows on the SmartSuite platform. You will act as a bridge between customers, partners, product, and engineering—ensuring that real-world usage informs product innovation while enabling customers to achieve meaningful outcomes.

In addition, you will serve as a technical advisor for a select group of strategic enterprise accounts and act as an escalation point for complex technical challenges.

This role is ideal for someone who thrives at the intersection of:

• Platform enablement and developer relations
• Technical architecture and problem solving
• Customer success and enterprise engagement
• Product feedback and continuous improvement

What You'll Own

1. Developer Relations & Platform Enablement (Core Focus)

• Act as a technical advocate for SmartSuite users and partners
• Enable customers to design and implement advanced workflows, automations, and data models
• Guide customers and partners in building scalable solutions on the SmartSuite platform
• Identify repeatable patterns and turn them into reusable assets and best practices
• Build relationships with power users, technical stakeholders, and partner teams

2. API & Integration Enablement

• Work directly with customers and partners to design and implement integrations using the SmartSuite API
• Provide guidance on API usage, authentication, data models, and best practices
• Help partners build scalable solutions and integrations on top of SmartSuite
• Create technical documentation, examples, and reference materials to support API adoption

• Work directly with customers and partners to design and implement integrations using the SmartSuite API
• Provide guidance on API usage, authentication, data models, and best practices
• Help partners build scalable solutions and integrations on top of SmartSuite
• Create technical documentation, examples, and reference materials to support API adoption

3. Strategic Accounts (Technical Account Management)

• Act as a Technical Advisor for a select group of enterprise customers
• Support onboarding, implementation, and expansion initiatives
• Help customers design scalable, secure, and maintainable solutions
• Identify risks, gaps, and optimization opportunities within customer environments
• Partner with Sales and Customer Success to support long-term account growth

4. Identity & Enterprise Configuration

• Lead and support SSO (Single Sign-On) and SCIM implementations for enterprise customers
• Partner with customer IT and security teams to ensure proper configuration and compliance
• Troubleshoot authentication, provisioning, and access-related issues
• Develop best practices and documentation for identity and access management

5. Technical Content & Enablement (Scale)

• Own and manage SmartSuite’s technical content strategy, including:
  Help center documentation
  Implementation guides
  Solution blueprints
  Demo environments and assets
  Video tutorials and walkthroughs
• Translate complex technical concepts into clear, actionable guidance
• Continuously improve content based on customer needs and support trends

6. Product & Engineering Collaboration

• Serve as the voice of the customer to Product and Engineering teams
• Identify product gaps, usability issues, and enhancement opportunities
• Help define requirements for new features and improvements
• Contribute to internal tools that improve support, onboarding, and delivery
• Support beta programs and new feature rollouts

7. Technical Support (Escalation Focus)

• Serve as an escalation point for complex technical issues across workflows, automations, integrations, and data architecture
• Partner with the Support team to resolve advanced customer challenges
• Improve support processes, tooling, and documentation to enhance efficiency and customer experience

What Makes This Role Unique

• DevRel-led role with direct impact on product adoption and customer success
  High visibility across customers, partners, product, and engineering
  Combines platform enablement, enterprise engagement, and product influence
  Opportunity to help define and scale SmartSuite’s technical enablement function
• Exposure to both PLG and enterprise customer environments

Ideal Candidate Profile

• Strong technical background in SaaS platforms, APIs, integrations, or workflow systems
• Experience with:
• • APIs and integration design
  • SSO (SAML, OAuth) and SCIM provisioning
  • Troubleshooting complex technical environments
• Background in one or more of the following:
• • Developer Relations
  • Solutions Engineering / Sales Engineering
  • Technical Account Management
  • Technical Support Engineering
• Ability to translate technical concepts into clear documentation and content
• Strong communication skills with both technical and non-technical audiences
• Customer-first mindset with a proactive, problem-solving approach
• Comfortable working cross-functionally with Product and Engineering teamsty

Success in this Role Looks Like

• Customers and partners successfully build and scale solutions on SmartSuite
• Enterprise customers deploy SSO, SCIM, and integrations effectively
• Reduction in support volume through high-quality content and enablement
• Strong customer satisfaction and retention across strategic accounts
• Clear, actionable product feedback influencing roadmap decisions
• A best-in-class library of technical content and implementation resources

Why Join SmartSuite

• Be part of a company redefining how organizations manage work across GRC, IT, and operations
• Work on a modern, AI-native platform with significant growth and momentum
• Collaborate with experienced founders and a high-performing team
• Make a direct impact on customer success, product direction, and platform adoption