About SMC National

Our Company WHY is "helping people grow". While our clients, who are group practices in the dental industry, are rapidly growing, so are we! We have recently made the Inc. 5000 fastest growing companies and our next goal is to make the list of best companies to work for. 

SMC’s Core Values:

1. Extreme Ownership - Own and deliver on our clients' growth goals, taking responsibility for our actions and being accountable for results. Rather than making excuses, we take a proactive approach to improve underperforming campaigns, building long-term relationships based on trust and credibility for success.

2. Unquenchable Curiosity - Foster an unquenchable curiosity about the world. Continually seeking out new ideas, perspectives, and experiences helps us maintain creativity, innovation and effectiveness.

3. Determination - Value determination and persistence to overcome challenges and achieve our goals and clients' goals. Rather than giving up, we analyze and persist until we find a successful solution, inspiring trust and confidence in clients and team members.

4. Results Champions - Prioritize and celebrate results because we understand that our success is determined by our impact on clients' businesses. We strive to achieve measurable growth and celebrate their successes with them.

5. Exceeding Our Own Expectations - Set and uphold high standards for quality, accuracy, and attention to detail in all aspects of our work. We exceed clients' expectations by delivering exceptional results beyond their expectations. 

Job Title: Client Success Manager

Department: CSM

Reports to: Director of Client Experience, Client Services

Job Summary

We are seeking a passionate and results-driven Client Success Manager to join our team. The Client Success Manager will play a crucial role in ensuring the satisfaction and success of our dental practice clients. This individual will be the primary point of contact for our clients, responsible for building strong relationships, understanding their goals, and driving the implementation of effective marketing strategies.

• FULL TIME, SALARIED

• $65k-$70k per year

• Benefits include: Health/Dental/Vision Insurance, Paid Time Off, Sick Time, Life Insurance, Short and Long Term Disability and 401k with match

• Remote position with the ability to work anywhere

• Work a 9/80 schedule - This means you have every other Friday off!

• Must reside in the United States

• Ability to work for a company that values their people and their talents

• Supportive and empowering work culture environment

• Monthly Performance Bonus opportunity

Supervisory Responsibilities

• None

Duties/Responsibilities

• Develop a trusted advisor relationship with key accounts and stakeholders

• Advise clients on marketing strategies, both in suggesting new strategies and in offering improvements/revisions to client-suggested strategies

• Serve as primary point of contact and build long-term relationships with clients

• Carry and present yourself as the digital marketing authority to clients, making suggestions that will have real impacts, and be confident in telling a client when an idea will or will not work

• Understand project scope, requirements and resource needs by collaborating with sales, support teams, and clients

• Lead calls for clients, introducing them to SMC’s team, guiding them on our process, and helping them feel confident in their decision to work with our company

• Responsible for the presentation and renewal of quarterly partnership growth plans with clients

• Manage client profiles in Hubspot

• Provide clear direction to internal teams, setting expectations and due dates for deliverables

• Effectively manage client requests in a timely manner

• Manage multiple projects simultaneously

• Other duties as assigned

Basic Qualifications

• High school diploma or equivalent

• Experience in Microsoft Word, Excel, and Google Docs 

• 2+ years of relevant experience as an Account Manager in the dental marketing industry

• 1+ years of marketing experience

• Experience with website management

• Experience with digital marketing

• Exceptional communicator (verbal and written)

• Excellent customer service

• Ability to effectively manage resources

• Ability to lead coaching conversations with clients

• Driven to deliver results

• Highly organized

• Collaborative relationship builder

• Possess strong attention to detail

Preferred Qualifications

• Experience with project management and CRM tools such as ClickUp and Hubspot
  
  

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

This Role Will Fit Like A Glove For:

• Someone who is a go-getter

• Someone who is self-aware and has a growth mindset

• Someone who is flexible, self-confident, individualistic and out-going

• Someone who is self-motivated and doesn’t need a manager instructing them on what to do

• Someone who values documentation and processes when it comes to ad optimization and reporting additional details

• Someone who isn't afraid of personal development

• Someone who is passionate