About Smokeball

Who we are

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What makes us special? 

1. Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
3. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

Our working model 

At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers. 

All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday. 

Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.

The Role

We are seeking a highly motivated Implementation Specialist to join our team. This person will be responsible for ensuring the successful set-up, account configuration and deployment of Smokeball's software solutions for our clients. You will work closely with clients, Onboarding Specialists, and cross-functional teams to configure and implement our software to meet unique business needs. Your role will be pivotal in delivering a seamless transition from sales to post-onboarding teams, ensuring clients realize the full value of our platform.

This is a hybrid role with our office being in Chicago, IL.

Key Responsibilities

• Responsible for the account setup, configuration, and data transition functions of the client onboarding journey. 
• Coordinate with Onboarding Specialists and clients during the implementation phase of the client onboarding journey. 
• Collaborate with clients to understand their requirements related to account configuration and data migration. 
• Translate client requirements into actionable system configurations and workflows. 
• Customize and configure the software to align with client-specific needs where applicable. 
• Develop and maintain detailed project plans, timelines, and status reports that are shared with our Onboarding Specialists and leadership to ensure that projects are completed on time. 
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met. 
• Work closely with sales, product, and client teams to ensure alignment and continuity. 
• Gather client feedback and share insights with the team to enhance the software. 

What You Bring

• 1+ years of experience in a B2B SaaS environment; ideally working in support, implementation, training or client success. 
• Strong technical aptitude; advanced Excel skills are mandatory for this role. 
• Excellent communication and interpersonal skills, with the ability to build strong client relationships. 
• Proven problem-solving and troubleshooting abilities in a technical setting. 
• Excellent time management, organizational and attention-to-detail skills are a must.
• Experience with CRM, ERP, or similar enterprise software is a plus!

Meet Some Teammates   

Your Manager

Brock Stormer: Hi! I'm the Manager of Client Onboarding and I’ve been with Smokeball since August 2023. Smokeball has given me an opportunity to continue to grow my career in Customer Success, which is near and dear to me, and I have also been provided the opportunity with my role to be able to coach and mentor some really great team members! My favorite parts about working here are getting the opportunity to collaborate with so many different people on so many different teams that have a direct impact on the client experience. Outside of work, I love to play golf, hit up as many local breweries as possible to sample all the new releases, as well as dabble in brewing my own beer as well. Most of the time you will see me, my wife, and our Siberian Husky running around Northwest Indiana and Southwest Michigan on the weekends looking for the next adventure!

The Team

Jonnell Simpson: Hi, I'm Jonnell and I've been with Smokeball since 2017. Prior to Smokeball, I was an Account Manager for a legal tech company, helping law school students and faculty learn to use the research platform. Since joining Smokeball I've had roles on the Training Team as well as the Onboarding Team. I love the onboarding role because I can use my project management and consulting skills to help new clients get a good start with the program and I still get to be involved in training with them, too. It makes my day when I get feedback from clients that they love the program and how it's improved their practice. My favorite thing about Smokeball is the people, and even more specifically, my team. When we have a challenge, everyone is willing to step up to help find solutions. I also like that the product continues to evolve and adds new features, so there's always something new to learn. 

Life at Smokeball 

• Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more! 
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave 
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc. 
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist! 
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more 
• Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation 

The Values We Live By

Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.

1. Caring is not optional 
2. Make it happen 
3. Deliver legendary service 
4. Innovate for the client, not the press release 
5. Be frank 
6. Keep listening, keep learning 

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

More, more, more! 

Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone 

The pay range for this role is:

$60,000 - 65,000/year