About Smokeball
Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers.
All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday.
Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.
The Role
Training is one of the most important connections a client has with us, which means this role is one of the most pivotal at Smokeball. We need highly skilled communicators and trainers to help make the clients’ journey with our software as seamless as possible. If you have experience in the legal industry, even better!
This is a hybrid role with our office being in Chicago, IL.
Manager
Javier Rodriguez-Martin: Hi, I'm Javier! Moving from Vancouver, BC to Chicago was a daunting prospect but it was made easier by the excitement I had for the work and culture here at Smokeball. Let me tell you, Smokeball did not disappoint. I have the privilege of managing the Client Training team and the work we do is central to the success of our clients and our company, Top that off with a strong positive culture and you have a winner in my book. I have a passion for feedback and growth and that fits in so well with our culture here. We are constantly striving to be better than yesterday and celebrating each win together. We work hard but never without the support of the team behind us. I love it when people share what they are passionate about and what they like to do. That being said, I have soft spots for anything geeky, board games, Lego, classical music, Renaissance Faire, and many other things.
Teammates
Sara Sultan: Hello! I have been with Smokeball since 2014 and presently hold the title of Senior Trainer. I absolutely love my job! One of the most exciting functions of my job is I get the opportunity to work with attorneys and paralegals across the country spanning various areas of law. I have gained a wide array of knowledge of what it means to be an attorney in a small town as well as in a big city. I am a huge advocate for Smokeball both as a company and the actual product we put forth. One of the best aspects of Smokeball as a company is that they really care about each employee as a person. We often hold personal enrichment trainings during working hours to help us to develop in our own personal growth. We have had speakers come to Smokeball to teach us about personal finance, meditation, how to be anti-racist, understanding learning/communication styles, gender identity and more! I am also a member of our Philanthropy, Equity, and Inclusion (PIE) council. We strive to include all in the workplace, but we also partner with charities to help underserved communities. Another favorite part of coming to work every day is getting the opportunity to collaborate with my incredible colleagues. When I am not at work, I am spending time with my family. I have four children from high school through college with three still living at home. I love to read fiction in my spare time and I love playing sports of all kinds.
Josh Testo: Hi! I'm a Client Trainer and I’ve been with Smokeball since February 2023. Smokeball has been a great place to further my career in client success, and to foster my corporate training skills. A couple of the things I love about working here are connecting with great clients all over the country, and being part of a collaborative, supportive team. Outside of work, I’m a dog dad to 2 great pups, and a huge gamer. Whether it's board games, video games, or card games - work hard, play hard!
Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.
These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone
The pay range for this role is:
$70,000 - 80,000/year
Client Services
Chicago, IL
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