Who we are
Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
What makes us special?
Our working model
At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers.
All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday.
Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.
The Role
We are seeking an experienced Account Management/Customer Success professional to join our Account Management team in a dynamic relationship building and commercial, client-facing role serving our large accounts. We are a fast-paced team responsible for nurturing relationships with existing clients and ensuring that our clients achieve their desired outcomes with our software. A customer centric mindset is critical to this team member’s success, along with experience in a commercial role.
A Typical Day Involves
Meet Some Teammates
JD Cepla: Hi, I'm JD and I've been working at Smokeball since 2020. I started off on the sales side as a BDR and made the switch to the AM team a few years back. As an AM, I enjoy getting to know our clients, understanding their business, and helping them take it to the next level by leveraging SB. Not only do we get to play an integral part of our client's success, but the success of Smokeball as well!
Cathy Rhine: Hi, I'm Cathy. Before joining Smokeball, I was a client. I was always impressed with the Smokeball team. Support was incredibly responsive and helpful. My Account Manager was a trusted resource, advocate and advisor. And the product itself had a huge impact on how the firm I was at worked on a daily basis. Smokeball as a tool provided organization, consistency, automation and information that made for a law practice that was run smart and better. This is the best team I have worked with in my in 25+ year career. Our team cares for and about each other. Working with clients on the many ways Smokeball can help is great as is the comradery and respect we have for each other and our teammates.
What You Bring
Life at Smokeball
Work-Life Balance: 20 vacation days, 7 sick days, 6 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation
The Values We Live By
Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.
Caring is not optional
Make it happen
Deliver legendary service
Innovate for the client, not the press release
Be frank
Keep listening, keep learning
These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
What DEI means to us
At Smokeball, we believe that “caring is not optional.” We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with. Learn more about our DEI program here.
More, more, more!
Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone
The pay range for this role is:
80,000 - 85,000 USD per year (USA)
Client Success
Chicago, IL
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