About Smokeball

Who we are

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What makes us special? 

1. Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
3. Industry Opportunity. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

Our working model 

At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers. 

All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday. 

Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.

The Role

Onboarding is one of the most important times in a client’s journey, which means this role is one of the most pivotal at Smokeball. We need highly skilled communicators to help make the clients’ introduction to our software as seamless as possible. If you have experience in the legal industry, we would love to meet you! 

This is a hybrid role with our office being in Chicago, IL.  

A Typical Day Involves

• Develop onboarding plans for clients for the first 90 days of their onboarding journey with Smokeball, outlining key milestones and deliverables.  
• Monitor and manage project timelines, keeping clients informed of their onboarding progress and potential delays. 
• Create and maintain project plans, guides, and other success templates that support clients during the onboarding process
• Partner with your clients to help configure Smokeball based on their business needs
• Consult on Smokeball best practices for optimizing firm performance
• Evaluate and tailor training sessions to meet the unique needs and objectives of individual clients or firms, collaborating with our Training Team for best results
• Assist in the resolution of client issues and escalating as required to the Manager, Client Onboarding, VP of Client Success, product or other relevant stakeholders.  
• Review usage metrics to help increase product adoption within your assigned book of business. 

What You Bring

• 2+ years of experience in a client onboarding or implementation, success, operations or client support role in a B2B SaaS environment. 
• Project management experience, managing multiple concurrent initiatives and projects 
• Exceptional presentation and training skills 
• Ability to understand and communicate technical information to nontechnical users   
• Strong experience collaborating across departments/teams   
• Genuine desire to engage with clients (a true “people person”) 
• A good working knowledge of the legal industry 
• Experience working within a CS platform (ie. Salesforce, ChurnZero, Gainsight, Intercom, etc.)

Meet Some Teammates   

Your Manager

Hi, I’m Margaret, the Manager of our Onboarding team here at Smokeball.  My goal is to make sure the team has everything they need to provide our clients with the best experience while going through an Onboarding.  As the manager, I meet with my team regularly to coach, discuss client issues & wins, as well as updating and upgrading our processes.  I also work collaboratively with our cross-team leaders to make sure the teams are aligned for the best client experience we can provide, especially at our handoff points.  I have lived in Chicago for the past 15 years, and I love the foodie scene and that we get to experience all the seasons (midwest is best!).

Teammate

Trey Scott: Hi, I'm Trey! and I'm part of the Onboarding Team at Smokeball. We're a close-knit team of dedicated, passionate client success professionals that encourage and support each other as we work toward our goal of providing exceptional client experiences. As an Onboarding Specialist I get to guide clients as they first start out with Smokeball, help them to maximize their usage and see their productivity increase as they do. The most rewarding part about being an Onboarding Specialist is when you can take an over-worked, under-billed law firm, and watch the stress fall off as Smokeball helps them get more time back in the day while billing far more than before! I am from Wenatchee, Washington and when I'm not working, you'll likely find me hiking at one of our many trails, at a local hot spot restaurant, or in my kitchen trying my hand at cooking the latest food fad.

Life at Smokeball 

• Great Culture: Recognized as one of Crain's 2025 Best Places to Work in Chicago and named 2024's 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 11 paid holidays, birthday off, volunteer time, and more! 
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave 
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc. 
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist! 
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more 
• Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation 

The Values We Live By

Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.

1. Caring is not optional 
2. Make it happen 
3. Deliver legendary service 
4. Innovate for the client, not the press release 
5. Be frank 
6. Keep listening, keep learning 

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos. 

More, more, more! 

Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone 

The pay range for this role is:

$70,000 - 75,000/year