About Us
Snappy Kraken is a marketing program leader in the financial services industry.
We believe that our work helps people achieve greater freedom.
Our tools help financial advisors achieve greater freedom over their time.
Our content helps people achieve greater financial freedom for their families.
Our culture helps team members achieve greater freedom in where (and how) to live and work.
Our innovative solutions set us apart.
Financial content is stale; we make it interesting.
Marketing technology is complex; we make it simple.
Financial advisor brands are bland; we make them captivating.
The Purpose of This Role
The Customer Success Manager is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.
This is an exciting opportunity to engage with industry-leading digital marketing tools to facilitate the success of our clients’ brand and growth objectives. This role will lead the proactive engagement of our clients to facilitate rapid onboarding, boost product adoption, and provide the highest quality experience possible. This is a fantastic opportunity for a self-driven, creative professional who is energized by interacting with clients and finds new ways to attack opportunities.
The Customer Success Manager will report to the Head of CX, and work in tandem to deliver on the overall department vision.
Primary Role & Responsibilities
Partner with clients in a 1:1 and 1:many setting through our client journey to ensure that they are meeting key milestones for their own successful business outcomes.
Deliver programs at scale that teach successful digital marketing best practices to our clients, ultimately allowing them to reach their growth goals.
Provide digital marketing expertise to help clients find success using our industry-leading email campaigns, conversion-optimized websites, and/or multi-channel texting products.
Proactively monitor and address member concerns and opportunities through quantitative and qualitative channels, bringing new and fresh ideas forward to create client success.
Build strong member relationships by maintaining high levels of engagement and communication
We’re always on the lookout for new and exciting initiatives, so if there’s an area of opportunity let’s go for it!
Primary Qualifications
2-4 years of Customer Success experience, managing successful and proven outcomes
Previous industry experience in digital marketing, websites or relevant technology is preferred
Excellent communication and organizational skills
Ability to multitask and prioritize
Self-starter with strong problem-solving skills
Proven experience producing in a virtual environment
Proper remote working environment with stable high-speed internet, electricity, and appropriate working space
Strong asynchronous communication ability
Tech-savvy and highly comfortable working with remote communication software
Ability to be productive, disciplined, and trustworthy while working independently
Our company's core values reflect who our people are. Chase The Vision, Forge Meaningful Connections, Improve Continuously, Solve Real Problems, Welcome Challenges, Embrace Change, and Own Outcomes. We want people whose personal core values align with ours.
Perks & Benefits
Work Remotely
Flexible Time Off for your vacation, personal and sick days
Development Fund to help you grow
Medical Insurance Options
Parental/Maternity Leave
Growth opportunities
As of July 2024, the expected compensation range for this position is $45,000-50,000 USD/ $45,000-55,000 CAD based on country of residence. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.
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As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.
At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The pay range for this role is:
45,000 - 50,000 USD per year (Remote - United States)
45,000 - 55,000 CAD per year (Remote - Canada)
Customer Experience (CX)
Remote (United States)
Remote (Canada)
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