Summary:

The Assistant IT Director will assist the IT Director in overseeing the company’s technology operations and network infrastructure, particularly in managing our fiber-optic Internet Service Provider (ISP) services. This role requires a blend of technical expertise in programming and SQL, coupled with a solid understanding of business operations. The Assistant IT Director will support both the strategic and day-to-day operations of the IT department, ensuring network security, operational efficiency, and the delivery of exceptional internet services to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• IT Infrastructure Management: Assist in managing and maintaining the company’s fiber-optic network, ensuring uptime, scalability, and performance.
• Network Operations: Collaborate with the Network Operations Center (NOC) team to monitor, troubleshoot, and optimize network performance, ensuring service level agreements (SLAs) are met.
• Support IT Director: Provide direct support to the IT Director in implementing IT strategies, policies, and procedures.
• System Administration: Oversee administration of network hardware, servers, and software related to the fiber network and internal company operations.
• Project Management: Manage or co-manage projects aimed at improving network infrastructure, implementing new technology, or expanding service offerings.
• Cybersecurity Oversight: Help implement and enforce cybersecurity measures to protect the network and customer data.
• Vendor & Contractor Management: Work with external vendors and contractors to maintain equipment and services related to network operations.
• Team Leadership: Mentor and lead a team of IT staff, ensuring ongoing training and professional development.
• Budgeting & Resource Allocation: Assist in planning and managing the IT department’s budget, ensuring resources are allocated efficiently.
• Customer Support: Collaborate with customer service teams to address escalated technical issues and ensure customer satisfaction.
• Database Management: Utilize SQL expertise to design, implement, and manage databases that support business operations and decision-making.
• Business Analysis: Apply business knowledge to analyze processes, identify areas for improvement, and implement solutions that align with organizational goals.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skills In:
• • Networking protocols (TCP/IP, BGP, MPLS) and IT systems (Linux/Unix, Windows Servers).
  • Experience with network security practices, including firewalls, VPNs, IDS/IPS systems.
  • Project management experience with a proven track record of completing projects on time and within budget.
  • Strong leadership and communication skills to work cross-functionally with teams and external stakeholders.
  • Analytical thinking and problem-solving abilities.

EDUCATION and/or EXPERIENCE:

·       Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (Master’s degree preferred).

·       5+ years of experience in IT management, preferably within a telecommunications or ISP environment.

·       Proficiency in programming languages such as Python, Java, or C++.

·       Strong understanding of SQL and experience with database management systems.

·       Familiarity with fiber-optic network infrastructure, including OLTs, ONTs, and GPON.

·       Experience in managing network operations, including routing, switching, and network monitoring tools (e.g., SolarWinds, PRTG).

Certifications:

·       CCNA, CCNP, or equivalent networking certifications (preferred).

·       ITIL, PMP, or other relevant certifications.