Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Business Account Coordinator to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients.

This is an in-office position.

What We offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

Primary Responsibilities:

• Answer incoming inquiries about business services
• Acts as a backup to the Business Center Analyst in-bound call queue
• Process payments and account maintenance
• Make outbound calls for upcoming network maintenance
• File creation, maintenance, and retention both digitally and physically
• Complete the Socket disconnect procedure for past due customers
• Communicate with other departments as needed
• Be proactive in order to respond and anticipate customer needs
• Other duties as assigned
• Regular reliable attendance

Skills:

• Customer Service
• Detail oriented
• Multi-tasking
• Initiative
• Ability to work in a time driven environment
• Proficiency with computers
• Strong written and verbal communication skills
• Telephone handling skills

Desired Skills:

• Reasoning ability
• Ability to interpret basic income statements and balance sheets
• Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
• Willingness to assume ownership
• Quick learner
• Ability to analyze complex data

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!