Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Field Technician- Residential to join our talented workforce. In this role, you'll deliver expert onsite installation services for our residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.

What We offer:

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

Primary Responsibilities:

• Follow all installation procedures
• Detailed and accurate documentation
• Handles questions and concerns presented by customers or vendors
• Completes all steps to ensure successful turn-up of services
• Knowledge of how to pull cable, terminate, cable standards, closet build outs, and building/fire codes
• Install and repair phone lines, DSL, and other related services
• Installation of cabling at customer/business premise
• Able to configure various modems
• Experience with CAT 3 and CAT 5 cabling
• LAN/WAN experience
• Ability to test and install customer ADSL, xDSL circuit orders with the appropriate LEC
• Ability to maintain a clear driving record, and valid license
• Applicants must possess or be able to obtain a valid Class E driver’s license prior to the first day of employment

Skills:

• Proficiency in Microsoft Office
• Strong written and verbal communication skills
• Time management
• Attention to detail
• Problem solving skills
• Ability to interpret information

Desired Skills:

• Experience in the telecommunications field
• Associates degree or equivalent experience

Physical Demands:

• Ability to use tools
• Being able to lift up to 70lbs
• Ability to differentiate between colors
• Must be able to safely climb and descend ladders or other structures up to 28ft. Occasionally higher.
• Ensure the safe operation of a bucket truck in strict adherence to all safety protocols, including compliance with weight limit guidelines.

Looking for a hands-on role with great opportunities? Apply now to become a Field Technician and start your career with us!