Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a highly skilled Service Delivery Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.

This is an in-office position.

What We offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

Primary responsibilities:

• Set customers’ expectations and establish timelines in regard to milestones and installation of services
• Provides firm order commitments on each order for customers to manage interval progress
• Implementation of the appropriate provisioning plans
• Manage relationships with vendors
• Manages escalations against vendors when dates are in jeopardy
• Tracks orders and provide status to staff and outside vendors/carriers
• Manages data integrity with regards to vendor information
• Regular reliable attendance

Qualifications:

• Strong managerial, leadership, and technical skills
• Experience in order management
• Customer service experience
• Proficiency in Microsoft Office

Skills:

• Strong analytical and problem-solving skills
• Attention to detail
• Being able to meet deadlines and strategize when changes occur
• Pro-active and very responsive to customer needs
• Excellent written and verbal communication
• Able to present information and respond to questions
• Ability to calculate discounts, interest, commissions and percentages 

Desirable Skills:

• Bachelor’s degree or equivalent
• 3-5 years related experience
• Or equivalent combination of education and experience
• Experience in Order Management
• Self-Motivation
• Willingness to assume ownership

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!