Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Customer Service & Sales Representative to join our team and provide excellent customer service to new customers, and proficient maintenance of established customer accounts. This maintenance includes but is not limited to; billing, account changes, invoicing, payment processing, and outbound calling projects.  

This position requires flexibility with call center hours, including work beyond 5:00 PM and on weekends.

What We Offer:

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Discounted fiber services

Primary Responsibilities:

• Answering calls in a timely manner
• Call queue management
• Setting up new customer accounts
• Accurate and complete documentation
• Assisting current customers with account changes/inquiries
• Assisting other departments with customer information
• Basic troubleshooting
• Regular reliable attendance

Skills:

• Proficient computer skills
• Excellent written and verbal communication skills
• Multi-tasking
• Ability to prioritize tasks
• Friendly demeanor
• Telephone handling skills
• Retention
• Upselling

Desirable skills:

• Basic math skills
• Reasoning ability
• Previous customer service experience
• Ability to accurately follow directions
• Punctuality

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!