Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Service Provisioner – Evening to join our skilled team. This role will help successfully transition business and residential customers to Socket’s network. This role will work closely with multiple departments to ensure quick and accurate delivery of network services.

This role is for our evening shift 1:00pm-10:00pm. This is an in-office position.

What We Offer:

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area
• Training for the right candidate

Primary Responsibilities:

• Tests, activates, and documents all aspects of circuit, switch, PSAX, OPTI, and ethernet
• Is an excellent customer advocate while maintaining positive and professional attitude, especially during high stress situations
• Works with field service technicians to troubleshoot and solve any issues
• Works with other departments to ensure builds are accurate and completed in a timely manner
• Documents and communicates any delays
• Escalates any issues to appropriate departments on behalf of customer
• Removes services upon cancellation and disables services for delinquent customers
• Handles after hours calls with appropriate escalation
• Completes audit projects requested by the network operations department
• Works on trouble tickets

 Skills

• 2 years of provisioning
• Proficiency in Microsoft office
• Quick learner
• Attention to detail
• Pro-active to customer needs
• Ability to work in a time critical environment
• Problem solving
• Maintain regular reliable attendance

Desirable skills:

• Bachelor’s degree or 3-6 years of related experience
• Experience in order processing and customer service
• Willingness to assume ownership
• Self-motivation
• Ability to interpret information
• Excellent documentation

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!