About Sosuite Inc

Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.

About the role

The Housekeeping Manager is responsible for the overall success, consistency, and performance of Sosuite’s housekeeping operations across the Philadelphia portfolio. This role is built on the understanding that strong training, ongoing reinforcement, and hands-on leadership are essential to maintaining Sosuite’s “sparkling clean” standards at scale.

The Housekeeping Manager sets the vision, standards, and systems for housekeeping while ensuring those standards are trained, reinforced daily, inspected consistently, and upheld in the field through direct leadership and support of the Assistant Housekeeping Manager and Supervisors.

This is both a strategic and hands-on leadership role, requiring regular presence in the field, strong people management skills, and close collaboration with Operations, Maintenance, and Guest Experience teams.

Core Focus of the Role

• Build, train, and lead a high-performing housekeeping team.
• Ensure consistent execution of cleaning standards through training, inspections, and reinforcement.
• Maintain operational efficiency, accountability, and quality across all properties.
• Develop Assistant Housekeeping Managers and Supervisors into strong, reliable field leaders.

Protect and elevate the guest experience through cleanliness, readiness, and presentation.

What you'll do

Training & Standards

• Own the development, execution, and reinforcement of Sosuite housekeeping standards and SOPs.
• Ensure all housekeeping staff are properly trained, onboarded, and retrained as needed.
• Reinforce cleaning procedures, product usage, safety protocols, and quality expectations daily.
• Partner with Assistant Manager, Supervisors and Leads to identify training gaps and address them proactively.
• Ensure consistency in service delivery across all properties, teams, and shifts.
• Update and refine training materials and processes as operations evolve.
• Ensure all housekeeping equipment (vacuums, extractors, mops, and tools) is ordered, tracked, properly maintained, and field-ready at all times.
  
  

Operational Leadership & Oversight

• Oversee daily housekeeping operations across multiple Sosuite properties.
• Ensure proper staffing coverage, room assignments, and workflow planning.
• Monitor daily room counts, productivity, and turnaround times.
• Review inspections, identify trends, and implement corrective action plans.
• Step in to support escalated issues, emergency turnovers, deep cleans, or high-priority recoveries as needed.
• Ensure storage rooms, linen rooms, and supply areas are organized and properly stocked.
• Own inventory levels, ordering, and cost control for supplies and linens.
• Support new property onboardings, large-scale projects, and operational transitions.
  
  

Field Leadership & Quality Control

• Maintain regular presence in the field alongside Assistant Housekeeping Manager, Supervisors and Leads.
• Ensure detailed inspections of suites and common areas are conducted consistently.
• Hold teams accountable to Sosuite’s “sparkling clean” standards.
• Partner with Maintenance and Guest Experience teams to resolve property and guest-impacting issues quickly.
• Address quality issues immediately and ensure proper follow-through.
• Review guest feedback related to cleanliness and implement improvements.
  
  

People Management & Team Development

• Directly manage Assistant Housekeeping Manager and Housekeeping Supervisors.
• Set clear expectations around performance, communication, accountability, and professionalism.
• Lead hiring, onboarding, scheduling oversight, and performance management.
• Conduct regular check-ins, coaching conversations, and performance evaluations.
• Address attendance, productivity, and quality concerns promptly.
• Foster a supportive, respectful, and accountable team culture.
• Build leadership depth to ensure consistent coverage across weekends, holidays, and peak periods.
  
  

Technology, Reporting & Communication

• Oversee effective use of company communication platforms, housekeeping management systems, scheduling tools, and property management software.
• Ensure Assistant Managers and Supervisors submit accurate End-of-Day Reports when running operations, including:
• • Rooms cleaned and inspected
  • Staffing and attendance notes
  • Maintenance or guest-impacting issues
  • Key operational observations
• Review daily, weekly, and monthly operational metrics and trends.
• Communicate clearly with Operations leadership on risks, wins, staffing needs, and improvement opportunities.
• Maintain organized documentation for training, inspections, schedules, and performance records.

Work Expectations

• Full-time role averaging 40+ hours per week, including weekends and holidays as required.
• Frequent travel between Sosuite properties throughout Philadelphia.
• Ability to be hands-on when needed, including inspections and operational support.
• Physical ability to walk properties, climb stairs, bend, kneel, and lift up to 30+ lbs.
• Professional appearance, strong leadership presence, and solution-oriented mindset.
• Comfort using mobile technology for daily communication and management.

Qualifications

• 3–5+ years of housekeeping leadership experience, preferably in hotel, short term rentals, or multi-property environments.
• Fluent in English; Spanish proficiency preferred.
• Proven experience training, coaching, and managing multi-level teams.
• Strong operational planning, quality control, and problem-solving skills.
• Excellent communication and leadership presence.
• Experience using housekeeping and operations platforms.