Spectrum Eye Physicians is one of the largest and most established ophthalmology and optometry practices in the Bay Area, with eight locations throughout Santa Clara and Santa Cruz Counties. A family-oriented group with roots in the region dating back to the 1960s, Spectrum is committed to providing exceptional, comprehensive eye care in a collaborative and supportive environment.

We are seeking an experienced, motivated, and patient-focused Optician to join our Los Gatos optical team. The ideal candidate combines strong technical optical knowledge, excellent customer service, and a passion for helping patients look and see their best.

What You'll Do

Patient Experience & Optical Sales

• Provide personalized frame styling and recommendations based on patients' prescriptions, lifestyle, visual needs, and preferences.
• Educate patients on lens designs, materials, coatings, and advanced lens technologies.
• Recommend appropriate eyewear solutions, including progressive lenses, specialty lenses, and premium lens options.
• Build patient trust through attentive service, clear communication, and professional follow-through.
• Support optical sales goals while prioritizing patient needs and satisfaction.

Optical Dispensing & Technical Expertise

• Accurately interpret prescriptions and obtain optical measurements, including PD, segment heights, and fitting parameters.
• Perform frame adjustments, repairs, fittings, and final eyewear dispensing.
• Troubleshoot visual concerns, prescription adaptation issues, and eyewear fit problems.
• Process optical orders accurately and coordinate with laboratories and vendors to ensure timely delivery.
• Maintain quality standards by verifying completed eyewear before dispensing.
• Assist with contact lens dispensing, patient education, and insertion/removal training as appropriate.

Insurance & Administrative Responsibilities

• Verify and explain vision insurance benefits, including VSP and EyeMed.
• Submit insurance claims accurately and maintain proper documentation.
• Process patient payments, invoices, orders, and optical transactions.
• Maintain accurate patient records using practice management systems such as Compulink, NexTech, or similar platforms.
• Follow established policies and procedures for optical operations, billing, and patient privacy.

Teamwork & Daily Operations

• Collaborate with ophthalmologists, optometrists, technicians, and front desk staff to provide a seamless patient experience.
• Maintain organized, clean, and visually appealing optical displays.
• Assist with frame inventory, merchandising, receiving, and product returns.
• Manage multiple priorities efficiently while maintaining accuracy and excellent service.
• Demonstrate reliability, accountability, initiative, and professionalism in daily responsibilities.
• Stay informed about new eyewear collections, optical products, and industry developments.

What We're Looking For

Qualifications & Experience

• Minimum 2 years of optical experience preferred, ideally in an optometry or ophthalmology practice.
• Strong knowledge of ophthalmic lenses, frame fitting, optical measurements, and dispensing.
• Experience with VSP, EyeMed, and vision insurance billing preferred.
• Familiarity with Compulink, NexTech, Eyefinity, or similar practice management systems is a plus.
• ABO certification is a plus but not required.
• Experience with contact lens training and dispensing preferred.

Skills & Personal Qualities

• Excellent communication and interpersonal skills with a patient-first approach.
• Strong sales and product recommendation skills without compromising patient care.
• Ability to work independently, exercise sound judgment, and take ownership of responsibilities.
• Detail-oriented, organized, and comfortable multitasking in a busy clinical environment.
• Dependable, adaptable, and committed to supporting team success.
• Positive attitude, professional demeanor, and willingness to learn.

Why Join Spectrum Eye Physicians?

• Join an established, respected eye care organization serving the Bay Area for over four decades.
• Work alongside experienced ophthalmologists, optometrists, and optical professionals.
• Enjoy access to leading designer eyewear brands and advanced lens technologies.
• Receive opportunities for ongoing training, professional development, and career growth.
• Be part of a collaborative team dedicated to delivering outstanding patient care.
• Competitive compensation and comprehensive benefits, including:
• • Health insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Paid holidays
  • Additional employee benefits

Location: Los Gatos/Cupertino, CA
Position Type: Full-Time
Schedule: Based on operational needs, including potential rotating Saturday coverage
Compensation: Based on experience (Typical range $25/hr - $33/hr)

At Spectrum Eye Physicians, we believe exceptional vision care goes beyond prescriptions and eyewear. It's about building relationships, earning trust, and making a meaningful difference in every patient's experience.

Join our team and help patients see—and feel—their best!