About Splash

Splash is an international development organization founded in 2007 and headquartered in Seattle, Washington, USA. In 15 years, we have reached nearly 1,000,000 children in cities around the world. In 2019, we embarked on an exciting, five-year initiative, Project WISE (WASH in Schools for Everyone), focused on serving over 800,000 children in three major growth cities - Addis Ababa and Bahir Dar, Ethiopia and Kolkata, India - with improved water, sanitation, and hygiene (WASH) infrastructure, WASH behavior change programs, and strengthened school-based menstrual health programs. This is an exciting time for Splash as we pivot to new ways of working and aim to expand our impact to new cities across 3-5 countries.  

Splash supports local leaders, institutions, and partners to drive lasting change on the ground. We believe that local capacity to solve problems at scale exists, and our job is to strategically support and magnify the impact of local governments, nonprofit and for-profit actors for the good of children and families across the cities in which we work.  

Our core values guide everything we do, including every hiring decision we make. They are:   

• People - People first. People second. People third.   
• Quality - Beautiful products that function and last.   
• Honesty - No drama, no surprises, no BS.    
• Joy - Kids at heart, seeing potential everywhere.   
• Mistakes - Make them, don’t repeat them.   

Splash values the unique skills and experiences everyone brings to the organization, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. We provide equal employment opportunities to all employees and qualified applicants for employment. To learn more, please visit www.splash.org.   

Position Overview 

The Director of Development Operations & Donor Relations will lead the systems, processes, and data that power Splash’s fundraising efforts. The role plays a crucial behind-the-scenes function, enabling effective frontline fundraising and delivering a seamless donor experience. This position is a key internal leader who ensures data integrity, cross-team alignment, and operational excellence across the development function. 

Roles and Responsibilities 

Fundraising Systems & Project Management  

• Maintain consistent documentation and processes for donor and gift entry into Splash’s CRM (Salesforce NPSP), ensuring data accuracy and usability. 
• Execute a coordinated fundraising operations work plan across teams, with clear timelines and deliverables. 
• Support annual and multi-year fundraising budget development, revenue forecasting, and monthly reconciliation. 
• Oversee donation processing, data capture, and task tracking workflows that support cross-team campaign execution. 
• Serve as the central operational point for connecting donor data and tools to enable efficient, integrated fundraising operations. 

Development Operations & Support Functions  

• Oversee core development support infrastructure, including gift entry, prospect research and qualification, and coordination of grant writing and reporting processes. 
• Collaborate with colleagues on gift reconciliation, revenue tracking, and financial forecasting. 
• Work with team members to monitor grant deliverables and ensure cross-functional accountability. 
• Evaluate and implement fundraising technologies and automation tools to improve efficiency, data use, and user experience. 
• Lead operational improvements that make fundraising systems more scalable and effective. 

Donor Relations & Stewardship Strategy  

• Manage donor segmentation systems and tools to ensure appropriate stewardship across all donor tiers. 
• Develop processes and resources to support stewardship strategies for major donors, corporate sponsors, and institutional funders in partnership with frontline fundraisers. 
• Lead the design and tracking of donor journey maps and recognition pathways. 
• Develop and execute an annual fund infrastructure plan to grow small-to-mid-level and recurring giving.

CRM Oversight & Analytics 

• Manage Splash’s CRM (Salesforce NPSP), including system configuration, data quality, and usage standards across teams. 
• Establish and enforce recordkeeping protocols for all donor and gift data. 
• Build dashboards, KPIs, and reports to track campaign performance, donor trends, and fundraising progress. 
• Use segmentation and predictive analytics to support donor engagement and retention strategies. 
• Conduct prospect research and qualification to support major gift and institutional fundraising pipelines. 

Compliance & Risk Management 

• Ensure compliance with relevant fundraising regulations, including U.S. state registrations, international requirements, and data privacy laws like GDPR. 
• Maintain best-in-class policies for donor privacy, ethical fundraising, and data security. 

Team Leadership & Collaboration 

• Supervise and mentor development operations resources and team members, fostering a collaborative and accountable team culture. 
• Collaborate with frontline fundraisers who rely on this role for donor data integrity, CRM support, and record updates. 
• Create and uphold organization-wide standards for CRM usage, donor recordkeeping, and stewardship documentation practices. 

Qualifications 

• 7+ years of experience in nonprofit fundraising operations, donor relations, or database management.  
• Proven leadership experience in a development operations or donor relations capacity.  
• Strong proficiency in Salesforce (NPSP), donor databases, and fundraising automation tools.  
• Expertise in data analytics, predictive modeling, and fundraising performance metrics.  
• Experience overseeing gift processing, donor segmentation, and stewardship best practices.  
• Knowledge of fundraising compliance, donor privacy laws, and risk management policies.  
• Highly organized with strong strategic thinking, leadership, and problem-solving skills.  
• Excellent written and verbal communication skills, with the ability to build strong relationships across teams.  
• Passion for Splash’s mission and a commitment to global development.  

Preferred Qualifications 

• Experience in international fundraising operations and compliance.  
• Familiarity with financial reporting, grant tracking, and impact measurement.  
• Knowledge of digital fundraising platforms, donor engagement tools, and automation processes. 

The Ideal Candidate 

The ideal candidate is a development operations leader with a deep appreciation for data accuracy, systems thinking, and cross-team collaboration. This colleague thrives on building infrastructure that allows others to succeed and takes pride in creating seamless donor experiences. The incumbent isn’t someone who is technically skilled alone, but also a colleague who understands how to connect process with purpose.  

Location, Compensation, and Benefits 

At Splash, we are committed to living out our mission every day, and that starts with providing benefits that allow our employees to care for themselves and support their families.  

• Splash works across multiple time zones and embraces flexible, dynamic work schedules. Team members are welcome to set standard work hours within their time zone; however, some availability to accommodate periodic off-hours work is preferred. This expectation is balanced by the benefit of a self-managed schedule that allows for personal time as needed. 
• Splash believes we must invest in you so that you can succeed.  This means we will equip you with the resources and technology to excel, and onboard you in a way that highlights Splash’s ethos, culture, history, successes, and challenges.  
• The annual salary range for this position is $90,000 - $110,000. This will be reviewed at least annually.  
• Splash provides generous benefits including 18 days of paid time off, increasing by 2 days each year up to 28 days, and 11 paid holidays.  
• Wellness Fridays (reduced working hours on Fridays); medical, dental, and vision; and a 401K plan with a 3% match. 
• We provide additional paid time off for all staff between December 26 to New Year’s Eve to recognize end-of-year stress and time for reflection, rejuvenation, and planning for the holidays.