About Steamroller Animation

About the role

Are you passionate about technology with a love for all things animated? Steamroller Mauritius is looking for a Senior IT Technician to keep our digital dreams running smoothly. If you’re passionate about solving technological puzzles, ensuring seamless workflows, and supporting a talented team of creatives, this could be the perfect role for you. 

Responsibilities:

• Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack).

• Troubleshoot hardware and software issues.

• Ensure electrical safety standards are met.

• Repair and replace damaged hardware.

• Manage local infrastructure (servers and network) when required.

• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

• Ensure the security team's best practice applications are being followed.

• Provide training and support to end users and staff on computer operation and other issues.

• Build and install the new employee's work environment.

• Ensure proper meeting room configuration.

• Interact with external vendors regarding the repair of hardware.

• Drive change and strive to improve IT policies and processes in the studio.

• Support for events (training, marketing, etc).

• Maintain the asset inventory.

• Ensure follow-up on issues and requests.

• Update knowledge base with newly diagnosed problems.

• Ensure the integrity of data storage and backup systems

• Maintain the internet connection and firewall and monitor security tools.

• Manage the configuration of operating systems

• Respond immediately to security or usability concerns

• Anticipate potential problems and take action to solve them before they impact users when possible

• Test software and review application logs

• Add, remove, and/or update user information such as logins and passwords.

• Document the studio’s network configuration.

• Assist other support areas to ensure the delivery of the overall SLA meets the business requirement.

• Configure security systems, analyze security requirements, and recommend improvements.

• Configure and support security tools, such as firewalls and anti-virus software.

• Contribute to team efforts and perform additional tasks to support department goals as needed.

Requirements:

• A bachelor's degree in computer science or a related field is a plus.

• 3-5 years of experience with IT helpdesk operations.

• 2+ years of experience in computer networks and system maintenance is a plus.

• A+, Linux, or Cisco Certified Network Associate accreditation is advantageous.

• Experience in J2EE and web technology.

• Familiarity with Unix / Linux OS.

• Excellent written, teaching, interpersonal, and verbal communication skills.

• Proficient in database programming and software installation.

• Experience working in a research environment that relies extensively on Open Source solutions.

• In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems, Networks, Databases and Applications.

• Knowledge of the Incident Response life-cycle.

• Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors.

• A strong understanding and knowledge of computer, network, and security systems.

• Strong analytical, critical thinking, and problem-solving skills.

• Ability to effectively communicate in English.