About Stella Mental Health

Stella is a leading provider of breakthrough mental health treatments for depression, PTSD, and anxiety. We utilize cutting-edge modalities, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

We are seeking a skilled and talented Clinic Manager to oversee our Boston, Massachusetts clinic. You will be responsible for the growth in all aspects of the clinic, including growing and developing a high-performing team, expanding the clinic’s patient base, and driving business growth. The Clinic Manager actively removes obstacles, anticipates challenges, and problem-solves in real time to ensure the clinic meets and exceeds its standards for care, efficiency, and financial sustainability. By fostering a culture of continuous improvement and accountability, they create an environment where both team members and patients thrive.

Key Responsibilities

• Operational Leadership: Achieve budgeted revenue and net income targets. Implement business strategies to meet operational goals and manage expenditures efficiently. Create and adjust team schedules to maximize productivity and profitability. Oversee patient financial arrangements and accounts receivable. Manage the ordering of supplies, maintenance of equipment, and ensure all policies and procedures comply with state and federal regulations.
• Team & Culture Management: Embody and promote Stella Mental Health's mission, vision, and values to the team. Attract, recruit, and hire individuals who represent our core values. Conduct engaging bi-weekly team meetings and productive morning huddles. Perform quarterly and annual employee reviews, providing constructive feedback.
• Patient Care & Service Excellence: Create a patient-centric culture that upholds our commitment to transformative care. Promote and leverage Net Promoter Scores (NPS) to gather feedback and improve service. Coach the team to deliver transformative service and address performance gaps. Ensure the clinic meets all compliance and health and safety requirements, including emergency protocols..

Minimum Qualifications

• Experience: 5+ years of prior experience working in a clinical or healthcare setting and 5+ years of proven success in leadership roles.
• Skills: Exceptional written and verbal communication skills. Strong analytical thinking skills and sound judgment. Customer service-oriented and prepared to liaise with patients, their families, and other healthcare providers.
• Attributes: Extremely organized and detail-oriented. Demonstrated ability to collaborate and communicate effectively in a team setting. Ability to delegate tasks as needed.

Education: Bachelor's (Preferred)

Work Location: In person

At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

What We Offer:

• Comprehensive Total Rewards Package
• A supportive and collaborative work environment.
• A mission-driven organization that makes a positive impact on people's lives.