About Stella Mental Health

Stella Mental Health is a leading provider of breakthrough treatments for trauma symptoms, stress, anxiety, and depression. We use cutting-edge modalities, such as ketamine infusions, intranasal esketamine (Spravato) and transcranial magnetic stimulation (TMS) to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

About the role

• We are currently looking for a full-time Care Coordinator for our Los Angeles clinic location. You must live in the LA area. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients. This position assists with scheduling appointments, maintaining accurate records, and ensuring patient accounts are current and up to date. This role also provides high quality insurance benefit knowledge, billing services, and administration support to our patients and providers.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.
• This is an in person role at our Downtown LA clinic

Qualifications

• What you'll do
• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency
• AOR of TMS technician

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• medical insurance: 1 year (Preferred)

Why work with us?

At Stella Mental Health, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and passionate about providing excellent patient care, we encourage you to apply. We can’t wait to hear from you!

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What makes you a good fit for this position?
• What pay rate are you looking for?

Experience:

• Medical office: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Appointment scheduling: 1 year (Required)

Ability to Commute:

• Los Angeles, 90017 (Required)

Work Location: In person