About Us

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school, or needing an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states: Texas, Arizona, and Indiana. Stellar Virtual is committed to going above and beyond for our virtual families. 

Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission

Empowering Families. Unleashing Potential. 

Our Core Values

Stellar Virtual has five core values that shape and define our organization’s culture across all programs and locations. Each establishes a shared sense of purpose and creates a cohesive environment where everyone can feel connected to the mission.

• Go the Extra Mile (Go): Customer Service is everyone’s job.
• Make Your Motion Matter (Make): Prioritize, focus, and support Stellar Virtual goals.
• Kids First, Always (Kids): Our actions, decisions, and behaviors are always grounded by those we serve, students and their families.
• Respect: Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, & Communicate (the Cs): Demonstrate the skills we want our students to learn. 

We remember our values with this phrase: Go Make Kids Respect the Cs! 

Technology Aspect
Stellar Virtual is committed to ensuring our full-time employees have the tools they need to succeed in a virtual work environment. To support your role effectively, we provide a company-issued laptop, equipped with the necessary software, security features, and internal support. This does not apply to Independent Contractors (1099), part-time, seasonal, or unpaid individuals.

At-Will Notice
Employment with Stellar Virtual is on an at-will basis (only W2 employment types), meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws. Nothing in this job description should be construed as creating a guarantee of continued employment or a contract of employment for any specific duration. This does not apply to Independent Contractors (1099).

Equal Employment (EEO) Statement

At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position Details
Position Name: IT Support Specialist I (On-site)
Status: Non-Exempt
Type: Regular, Full-Time (12)
Estimated Time to Start: 2-3 Weeks

Position Overview
The role of IT Support Specialist was established for the primary purpose of providing troubleshooting and technical support to our families, students, and employees. This includes (Help Desk, Chromebooks Support, Inventory Oversight and Control, Technical Support, Google Workspace, Student Information System Administration, Learning Management System Administration, Systems Integrations). This position is also responsible for configuring, administering, and ensuring data connections between major internal and external systems including Google Workspace, Student Information Systems and Learning Management Systems

Essential Duties & Responsibilities

• Configures new Chromebooks with educational usage features, along with preparing them for student use; Manages inventory control and licenses of Chromebooks.
• Diagnoses and repairs software or equipment failures for Chromebooks, PCs, and Macs (diagnoses may need to be done remotely) via email, chat, text, and phone.
• Responds to a variety of questions from school staff, parents, and students for the purpose of providing technical information, guidance, or referral.
• On-boards and off-boards employees within corporate systems to maintain the integrity of shared and/or proprietary data.
• Maintains records (e.g. support request logs, inventory, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
• Coordinates reclamation of Chromebooks by sending return labels as needed.
• Supports data integrations between internal and external systems such as the CRM, SIS and LMS.
• Uses excel formulas and automation to assist departments in automating repetitive tasks and solving complex data problems.
• Train school staff on a variety of operations (e.g. Gmail, Google Drive, Google Sheets, Google Docs, YouTube, etc.) for the purpose of providing ongoing support, training, and development and maximizing the capabilities of staff. 

Knowledge, Skills & Attributes 

• Knowledge of Excel and Google Workspace applications and Admin Console, current and legacy cloud-based operating systems, and office software.
• Utilizing diagnostic tools; Creating and following predefined processes.
• Adhering to safety practices when related to personal computer use.
• Maintaining detailed and accurate records.
• Creative problem-solving with the ability to provide excellent customer service.
• Good communication with strong team collaboration; efficient and independent work.
• Execution of Texas Virtual Schools’ Mission and Vision
• Support efforts to execute key program differentiators and student guarantees.
• Support operational and compliance needs for schools and develop regional initiatives.
• Help foster positive relationships with families and staff.
• Work well individually, but also capable of collaborative and team efforts
• Skilled in written and oral communication to diverse audiences and facilitating decision-making among multiple parties.
• Knowledge and comfort with evolving online technologies that support a virtual work environment, including Google Workspace and Google Apps for Education.
• Proactive and fast learner who thrives in a fast-paced environment.
• Reliable transportation to and from the work site (Farmer Branch, Texas).

Education & Certification Requirements

• A minimum of a high school diploma or equivalent is required.
• Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair