Medical Records Coordinator, Operations (Hybrid)

Full-Time, Hybrid/ Hourly, Non-Exempt / Includes Exceptional Benefits /Flexible PTO / Flexible Schedule/ Equity

Steno is growing! We’re looking for a Medical Records Coordinator to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), and we’re a little obsessed with redefining the boundaries of an outdated industry.

In this role, you will review personal injury client files to determine medical treatment details and obtain complete medical records by coordinating with law firms and healthcare providers. You will organize and prepare records and exhibits in a clear, chronological format. You will also ensure all records are accurate, complete, and compliant with HIPAA requirements.

Who are you?

As a Medical Records Coordinator at Steno, you’ll make a direct impact on our clients by ensuring timely, accurate, and well-organized medical records that support their cases. You’ll serve as a key point of contact between healthcare providers and law firms, helping deliver the high level of service Steno is known for.

If you’re in the Greater Los Angeles area and this role feels like a great match for your background, we’d love to hear from you!

On a regular basis, you will

• Intake and review client information and files to determine whether medical treatment was received, including type, location, and duration of care.
• Follow up to obtain relevant documents and information related to medical treatment.
• Communicate with law firms, healthcare providers, and medical facilities to request and retrieve medical records, including medical history, examination results, diagnostic tests, treatment methods, and related services.
• Maintain and organize exhibits, documents, and medical records in a clear, chronological, and presentation-ready format.

You’re gonna crush if

• You have 2+ years of professional experience in a healthcare or personal injury environment with familiarity in medical records, billing, insurance, or treatment documentation
• You have a strong understanding of medical terminology and hands-on experience working within HIPAA regulations.
• You’re highly organized and comfortable handling sensitive medical information with accuracy and discretion.
• You’re experienced in requesting, tracking, and following up on medical records from healthcare providers and medical facilities.
• Knowledge of medical coding or billing is a plus.
• Familiarity with litigation paralegal procedures and practices is a plus.
• You’re detail-oriented, able to manage multiple requests at once, and effective at prioritizing tasks in a fast-paced environment.
• You’re a quick learner who adapts easily to new systems and processes.

Compensation & Benefits

• Hourly rate: $25 - $30
• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health – shared benefits to be used among employees and families
• Flexible Paid Time Off – allowing employees to find balance in their lives
• Options of Equity – we know our success is nothing without our team
• A home office setup, a monthly stipend to cover internet/phone- And more!

Our Team

The Medical Records Retrieval team plays a critical role in supporting our clients and internal teams by ensuring medical records are accurate, complete, and delivered on time. We work closely with Customer Success and Legal Operations to keep cases moving accurately and eliminate friction in a process that demands precision and follow-through.

We’re a collaborative, detail-driven group that values clear communication, accountability, and respect for sensitive information. If you enjoy owning your work, staying organized, and being part of a fast-growing company that’s modernizing an outdated industry, you’ll feel right at home here.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience
• We are revolutionizing the litigation and court reporting industry

• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.