Director of Strategic Operations, Operations (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Director of Strategic Operations to join our winning team and support our mission of redefining court reporting and litigation services for modern law firms. We’re a diverse team from all over the country (and beyond) and we’re crazy about pushing the boundaries of an outdated industry.

In this critical role, you will drive projects and assignments that have the highest impact on our Operations team and the company as a whole. You’ll drive growth initiatives while also implementing the processes, roles, and tools to scale effectively and partner closely with leaders across the company to provide the highest quality deliverables to our customers. 

Who are you?

We’re looking for an individual who enjoys tackling complex and ambiguous challenges, surfacing critical insights from our data, engaging with internal and external stakeholders, and who sees a broken or unscalable process and immediately wants to fix it. You also have experience in marketplace dynamics and enjoy deeply understanding what drives the behaviors of all marketplace participants. You’re proactive, detail oriented, highly reliable and organized, and an enthusiastic and motivating leader.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Lead strategic projects and critical company initiatives
• Help to make effective decisions even when faced with imperfect information, crunched timeline, and finite resources
• Conduct detailed research on a wide range of projects and distill takeaways into succinct, salient points
• Partner closely with technical teams to define product requirements
• Collect, preprocess, and analyze data for both quick assessments and in-depth investigations
• Own project management of timely preparation and creation of presentation materials for audiences ranging from internal staff, to investors, to partners, and to the public
• Manage, guide, and develop more junior team members to produce timely and analytically rigorous deliverables
• Revamp unscalable processes and set up all elements of Operations to scale efficiently 

You’re gonna crush it if

• You have 7+ years experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup 
• You have experience managing teams and enjoy fostering teamwork and getting results 
• You have a high aptitude and ability to rapidly self-teach on a wide range of topics
• You have excellent analytical and problem-solving abilities, with a data-driven mindset
• You have strong  leadership skills with the ability to influence and collaborate across departments.
• You have experience working with marketplaces and understanding the needs of various stakeholders

Compensation & Benefits

• Salary - $150,000 - $190,000 in base salary, plus annual bonus based on goals set by your manager
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

Steno’s Operations team turns complexity into clarity. We own the full customer journey—from scheduling to billing—ensuring every job runs smoothly and every client experience exceeds expectations. We’re builders at heart: designing scalable processes, optimizing systems, and using data to drive smarter decisions.

Within that, Strategic Operations sets the roadmap for the team. We set the priorities, tackle the big-picture challenges, and operationalize the legal tech fueling our rapid growth. It’s fast-paced, high-impact, and honestly a blast—we get to work with the best and brightest to solve problems and build powerful systems that actually work. As Steno scales, we are the first line of defense to tackle new growth challenges and reinforce the foundation we've built.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave abouut

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. 

Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to hr@steno.com. 

Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.