Director of Revenue Operations
Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity
Steno is growing! We’re looking for a Director of Revenue Operations to join our winning team. In this role, you’ll report directly to our President & Chief Legal Officer and function as a key driver of our strategic go-to-market initiatives.
Who are you?
You’re an experienced leader with a background in sales and marketing operations. You’re passionate about RevOps and are highly-skilled in reporting, analytics, pipeline management, marketing attribution, and sales forecasting (but your skills don’t stop there).
As our Director of RevOps, you’ll interface with multiple teams across the organization, promoting cross-functional collaboration and working to balance the needs and priorities of various stakeholders. You’re an open communicator and know how to create buy-in and alignment at all levels of the organization.
As a primary owner of change management on the Go-To-Market team, you’re experienced in scaling a GTM organization while maintaining company culture and customer experience. You know when to seek insights from data to set goals and metrics, and when to engage in relationship management to drive progress and bring your team across the finish line.
On a regular basis you will
Function as the primary owner and driver of the GTM revenue forecasting process.
Monitor and report revenue metrics like CAC, CLTV, Payback Period, and additional sales efficiencies metrics.
Oversee Sales and Marketing Operations teams, providing necessary support to all GTM functions which may include development of programs, processes, definitions, and reporting.
Analyze revenue and margin through product and customer segmentation.
Build sensitivity analysis for all GTM conversions.
Update and maintain sales capacity models.
Own administration of the GTM tech stack including Hubspot (CRM & marketing operation), ZoomInfo, Google Analytics, and more.
Develop and administer sales rules of engagement.
Develop and own lead workflows, including lead scoring, handoff processes, routing, and reporting.
Build and maintain a multi-touch attribution model.
You’re gonna crush it if
You have 5 - 7 years of revenue operations experience (both SOPS and MOPS oversight), including experience in high-growth tech or SaasS environments.
You have a deep familiarity with BI tools (especially Looker).
You have a proven and demonstrated ability to grow and manage a team; remote work experience will be valuable in this role.
You are skilled in collaboration cross-functionally across an organization.
You have strong financial analysis skills and a deep understanding of data analytics.
You also have strong intellectual curiosity and a proactive mindset around data analysis.
You are comfortable with reporting to executive/board level leadership.
You possess expert-level excel skills; this is important, so make sure your know-how extends far past pivot tables and VLOOKUP.
You have demonstrated success in a RevOps role, not just running, but building revenue models.
You have a background in finance (this is a bonus not necessity)
You have familiarity with SQL (also a bonus, not a necessity)
Compensation & Benefits
Salary range: $140k - 180k
Health, Vision, & Dental Benefits - generous company-sponsored health benefits for both employees and dependents, including comprehensive vision & dental
Wellness/Mental Health - shared benefits for employees and their families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options Equity - we know our success is nothing without our team
Access to a 401k, a home office setup, a monthly stipend to cover internet/phone - and more!
Our GTM team is a high-growth, powerhouse group, focused on expanding Steno’s presence and impact. The team cultivates business relationships that help Steno achieve our big, audacious goals.
Composed of Marketing, Inside Sales, and Outside Sales teams, we work in direct partnership with our Customer Success and Executive teams to drive awareness and revenue while remaining laser-focused on creating and sustaining exceptional client relationships.
Founded in 2018; grown from 9 to over 200 in 4 years
Values: be highly reliable, constantly innovate, operate with a hospitality mindset
Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
We are revolutionizing the litigation and court reporting industry
Flexible litigation financing (e.g., DelayPay)
Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
White glove, concierge customer service that our clients rave about
Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to email@example.com.
Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.
Remote (United States)