Director of Complex Litigation, Customer Success (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Director of Complex Litigation to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will be a key member of our organization and have the exciting opportunity to pioneer the complex case management function and team for Steno. 

Who are you?

We’re looking for an individual who thrives on turning legal challenges into strategic victories. You stay current with industry trends and best practices, and enjoy making recommendations for improvements in processes and strategies. 

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Develop and execute strategic plans for managing complex cases, identifying opportunities for growth and improvement within the organization.

• Build and lead the team that will  manage complex litigation cases from inception to completion, ensuring all aspects of the legal process are handled efficiently and effectively.

• Serve as the primary point of contact across the operations organization for complex cases, understanding their unique needs and providing exceptional service and support.

• Ensure compliance with all regulatory requirements and industry standards governing court reporting services for complex litigation matters.

• Partner with Go-to-Market and the operations teams such as Calendar, Billing or Production on building proposals for prospective cases.

• Implement quality control measures to guarantee the accuracy and reliability of court reporting services delivered for complex cases.

You’re gonna crush it if

• You have 7+ years of complex case management experience within the court reporting industry

• You have previous experience with structuring and scaling teams through different phases of a company’s growth

• You thrive in a fast-paced, dynamic startup environment and adapt to changing priorities 

• You operate with a strong sense of ethics around things like confidentiality, discretion, and integrity

• You are just as comfortable speaking ‘court reporting’ with Sales as you are speaking  strategy, systems, process efficiency, and margin with other leaders in the company including Finance, Product, and the C-Suite

• You are not afraid to get your hands dirty, assist your team, handle client escalations when needed

Compensation & Benefits

• Salary - $140,000 - $180,000

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

Our broader Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

About Steno

• Founded in 2018 and growing fast!

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

  • Flexible deferred payment options (e.g., DelayPay)

  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.

• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 

• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.