Strategic Operations Manager, Operations (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Strategic Operations Manager to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will serve as both a data detective and strategic project leader, playing a dual role that drives operational excellence through insights and execution. You will work closely with the Director of Strategic Operations to not only uncover valuable data insights but also lead cross-functional projects that transform those insights into actionable business improvements. 

Who are you?

We’re looking for someone who has a background in analytical rigor with project management expertise. This team member will be an indispensable partner in navigating our rapid growth in the competitive legal tech landscape.

If you’re looking for a company that offers support, guidance, and abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will 

• Spend significant time immersed in data, uncovering insights that drive strategic decisions and proactively investigating operational trends
• Own insights generation and follow-up across the organization, ensuring data translates into action
• Develop and maintain dashboards that tell meaningful stories about operational performance
• Conduct deep-dive analyses that answer critical business questions and reveal optimization opportunities
• Use data to tell compelling stories that non-technical colleagues can understand and act upon
• Lead and manage complex operational projects from conception through completion
• Coordinate cross-functional initiatives that span multiple departments and stakeholders
• Develop project timelines, track deliverables, and ensure accountability across teams
• Facilitate meetings, workshops, and strategic planning sessions
• Transform analytical findings into structured improvement projects with clear outcomes
• Manage operational process improvements and implementation of new workflows
• Serve as a strategic partner to operations leadership, extending their capacity to drive multiple initiatives
• Present findings and project updates confidently to stakeholders at all levels
• Anticipate business needs by staying ahead with both analytical insights and proactive project planning
• Become the go-to person for both data questions and operational project execution
• Bridge the gap between data insights and practical business implementation

You’re gonna crush it if

• You have 3-5 years of experience combining analytics and project management, preferably at a high-growth startup, banking, or consulting environment
• You have advanced proficiency in data manipulation and visualization using tools such as Excel, Looker, and Tableau
• You are proficient in SQL and familiar with modern BI tools such as Looker
• You have proven project management experience with ability to lead cross-functional initiatives and manage multiple stakeholders
• You have strong organizational skills with experience managing competing priorities and complex timelines
• You have Inherent curiosity and analytical follow-through - you can't help but ask "why?" and love using data and logic to explore solutions
• You have excellent communication skills with ability to present to both technical and non-technical audiences
• You have a self-starter mentality with ability to prioritize, meet deadlines, and identify opportunities with limited oversight
• You thrive in a fast-paced, high-growth environments with comfort in ambiguity and rapid change

Bonus points for 

• You have experience with Snowflake
• You have familiarity with modern data stack technologies such as dbt and Fivetran
• You have knowledge of the legal tech industry or professional services
• You have experience with Python or R for data analysis
• You have an understanding of machine learning concepts and applications
• You have experience working with operational teams in complex service-based businesses

Compensation & Benefits

• Salary - $90,000- $120,000
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment. You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services. 

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.