Why StrataPT
StrataPT is the only EMR & RCM platform designed to achieve a 99.99% reimbursement rate.
We’re not just building software — we’re helping physical therapy, occupational therapy, speech therapy, and ABA practices run smarter, grow faster, and keep more of what they earn.
Our customers span the entire United States, and our team is central to how we outperform the industry. We’re relentlessly focused on delivering results, solving real problems, and making sure our customers can count on us — every single day.
About This Role
We’re looking to add an AR Specialist to our mighty, high-performing team. You’ll be hands-on in resolving unpaid claims, communicating with insurance providers, and ensuring accurate reimbursement for services provided.
This role isn’t siloed. You’ll have a direct connection to the business, tight feedback loops with stakeholders, and a high degree of ownership.
Here’s what this looks like:
- Following up on unpaid or denied claims with insurance companies
- Identifying and resolving routine billing discrepancies
- Collaborating with RCM Success and Customer Success teams
- Working within payer portals to track and resolve claim issues
- Supporting accurate reimbursement through proper documentation
Essential Responsibilities
- Contact insurance companies regarding the status of unpaid claims
- Identify and resolve basic billing errors
- Maintain accurate records of claim follow-ups and outcomes
- Interpret payer policies, claim codes, and denial reasons
- Provide support to patients regarding billing inquiries
- Collaborate with cross-functional teams to improve claims workflows
- Stay informed on changes to billing codes and payer requirements
You’ll receive full training on all internal systems and play an important part in helping StrataPT scale its operations to serve more customers nationwide.
Skills & Qualifications
- Education: A college degree is preferred, but not required. We’re looking for sharp, capable people who can think critically and learn quickly.
- Experience:
- 1+ years in medical claims or healthcare billing, with a strong understanding of CPT/ICD-10 and payer communication
- Familiarity with reimbursement patterns and clinical workflows in at least one of the following settings: physical therapy, occupational therapy, speech therapy, or ABA
- Excellent communication, organization, and multitasking abilities
- Strong problem-solving skills and ability to work independently
- Tech-savvy with experience in payer websites and claims portals
- Ability to manage confidential information with discretion
This Role Is Ideal for Someone Who Is:
- Humble. Self-aware and respectful
- Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect
- Adaptable. We like learn-it-alls, not know-it-alls
- Remarkable. Remarkably resourceful. Remarkably effective
- Transparent. Open and honest with others and with themselves
Our Culture at StrataPT These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:
- We solve for the customer.
- We are remarkably transparent.
- We favor autonomy & accountability.
- We believe extraordinary peers make all the difference.
- We pursue long-term impact.
Compensation & Benefits
Job Type: Full-time
Pay Range: $40,000 – $55,000 depending on experience
StrataPT Benefits include:
- Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)
- SIMPLE IRA with 3% company match (eligible after 1 year)
- Paid Time Off:
- 14 days PTO annually
- 6 company holidays + 1 floating holiday
- Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.
Work Location
This is a fully remote role.