About the Role – Social Care Manager (Lead)

The Social Care Manager (Lead) provides operational leadership and day-to-day supervision of Health-Related Social Needs (HRSN) services at StrongSteps Behavioral Health. This position oversees Care Managers, Intake staff, Housing staff, and support personnel to ensure members receive high-quality, timely, and compliant services related to care management, housing support, transportation coordination, food access, and community referrals.

The Social Care Manager (Lead) is responsible for monitoring staff productivity, documentation quality, service delivery standards, and member engagement while supporting team development and operational efficiency. This role works closely with agency leadership to maintain compliance, improve workflows, and support program growth across multiple service areas.

Responsibilities

• Supervise and support Care Managers and support staff
• Monitor staff productivity, caseload activity, and member engagement
• Conduct regular staff meetings, supervision sessions, and performance reviews
• Review documentation for quality, timeliness, and compliance standards
• Assist with workflow coordination and operational problem-solving
• Support intake coordination, housing services, transportation services, and community resource navigation
• Address member concerns, escalations, and service barriers
• Ensure compliance with Medicaid, HRSN, SCN, and organizational requirements
• Collaborate with leadership regarding staffing, service delivery, and operational improvement
• Assist with audit readiness, reporting, and quality assurance initiatives
• Support training and onboarding of new staff members

Qualifications

• Strong leadership, communication, and organizational skills
• Experience in behavioral health, social services, healthcare, care management, or program supervision preferred
• Ability to manage staff, workflows, and multiple operational priorities
• Strong documentation review and problem-solving abilities
• Comfortable working in fast-paced and evolving service environments
• Basic computer and electronic documentation experience required
• Knowledge of Medicaid, HRSN, SCN, or community-based services preferred

Employment Details

• Full-Time Position
• Salaried or Hourly Exempt Based on Experience
• Starting Pay: $60,000–$65,000/year
• Opportunities for advancement within the organization

About StrongSteps Behavioral Health Foundation

StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do

At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

Why Work With StrongSteps

Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

Peer-Led, Mission-Driven Work

You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.