About Our Organization

Founded in 1968, the Studio Museum in Harlem is the nexus for artists of African descent locally, nationally, and internationally and for work that has been inspired and influenced by Black culture. It is a site for the dynamic exchange of ideas about art and society.

Job Summary 

The Visitor Experience Associate is primarily responsible for ensuring that all visitors to the Studio Museum in Harlem feel welcomed and engaged with the Museum's mission through its exhibitions, public programs, and shared spaces. This role involves working closely with the Assistant Manager of Visitor Experience and Studio Store Lead to inspire visitors to return frequently, stay longer, participate in additional programs and activities, and strengthen their connection with the Museum through contributions and membership. The Visitor Experience Associate will work in the box office, shop and the public floor to engage with visitors throughout their visit in the Museum.   

Essential Duties and Responsibilities 

Operations and Experience   

• Maintain excellent compliance of protocols for handling cash, credit card, and electronic transactions and personal information.   

• Practice excellent customer service to ensure great experience for all visitors.  

• Maintain an active knowledge of membership levels and ticketing options.  

• Assist in the Studio Store on an at needed basis.  

• Ensure that all tickets are scanned for visitors entering the Museum’s galleries  

• Interact with the public exploring the Museum to provide visitors with accurate information about current exhibitions, programs, wayfinding, activities and retail offerings.  

• Greet the public upon entry and assist the Learning and Engagement department with group check-ins.  

• Work in and maintain an orderly Coat Check.  

• Other duties as assigned.  

Skills and Qualifications  

• Superior interpersonal and customer service skills.   

• Confident, self-directed, and highly motivated.   

• Able to maintain their composure and think and communicate clearly in emotionally charged and emergency situations.   

• Outgoing, people-centered personality.   

• Proficiency in ASL or foreign language a plus.   

• Able to work weekends and evenings as required to fulfill responsibilities. 

Education and Experience   

• At least 3 years of experience in cash handling, customer-facing role in hospitality, or retail with a focus in soft sales.  

Work Environment 

• This position is considered a non-exempt position for purposes of federal wage and hour law, which means that you will be eligible for overtime pay for hours in excess of 40 in a given workweek. 

• The regular work week for this position will be 3 days, and may include Saturdays and Sundays, and may include holidays as required to fulfill responsibilities.   

• Both the administrative offices and the Museum are wheelchair accessible. Other accessibility accommodations can be further discussed.  

Physical Demands 

• Able to sit or stand for long periods.   

• Able to climb several flights of stairs.   

• Able to lift a minimum of 15 pounds.   

Compensation 

$20 per hour

Salary is commensurate with experience within the guidelines of a small not-for-profit. A competitive benefits package is provided, including medical, dental, life and long-term disability insurance, a retirement account, and substantial vacation time. 

Application Instructions:    

Please upload your resume and cover letter to your application. No phone calls or emails, please.   

Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position.    

The Studio Museum in Harlem is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, gender identification, national origin, creed, disability, marital status, sexual orientation, or political affiliation. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At the Studio Museum, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences and know that our diverse team is a strength that drives our success.   

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.