About SuiteOp

SuiteOp is a property operations platform built for the modern hospitality operator — managing smart devices, deploying next-gen guest experiences via web apps, and field teams across large portfolios. We integrate with everything from smart locks to payment processors, and serve operators running thousands of units across short-term rentals and boutique hotels.

We're a lean, seed-stage team ($3M+ raised) that ships like a company many times our size. The reason: we build with AI, not just for it. Claude Code, Cursor, and Copilot aren't afterthoughts here — they're core to how we work every day.

We're in the middle of a clean-room rebuild: migrating from a legacy no-code platform to a hand-crafted TypeScript monorepo. New database, new API layer, new dashboard, new mobile app — all being built from the ground up, right now. It's the most interesting moment to join.

Customer Success Manager (Europe)

SuiteOp is expanding across Europe and LATAM, and we need a Customer Success Manager on the ground to own onboarding for our European customer base. You'll be a foundational member of our CS team in Europe, partnering directly with our Customer Success & Solutions Lead to build the onboarding engine from the ground up for these regions.

At SuiteOp, we use AI as a real force multiplier, but customer relationships are built by humans. You'll spend your days on video calls with property managers and hospitality operators, guiding them through setup with clarity and care. AI helps you prepare, synthesize, and scale. When a customer is on the call with you, they're getting a real human who understands their business.

Key Responsibilities:

• Own onboarding from contract to go-live for new European customers
• Lead onboarding calls: kickoff, configuration, training, and launch, in English, Spanish, and other European languages as needed
• Build deep product expertise and guide customers through best practices
• Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead
• Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team, using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes
• Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation for European and LATAM markets
• Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it
• Monitor health signals and proactively remove blockers
• Ensure customers complete onboarding confident, trained, and ready to succeed
• Navigate European time zones to deliver an excellent onboarding experience across regions

Ideal Candidate:

• Thrive in fast-moving, high-growth environments where you build while doing
• Enjoy speaking with customers and can make complex concepts simple in multiple languages
• Organized, detail-oriented, and comfortable managing multiple customers at once
• Learn products quickly, especially technical workflows
• Reach for AI tools first. You use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually
• Know when to use AI and when to pick up the phone. A real conversation beats a perfect AI-drafted email every time
• Communicate clearly, directly, and proactively with customers and teammates across cultures and time zones
• Take ownership and don't wait for someone to hand you structure. You build it, then automate it

Required Skills & Experience:

• 1-3 years in SaaS onboarding, customer success, account management, consulting, or similar role
• Experience running customer meetings and guiding customers through technical setup
• Native or fluent Spanish and English (written and spoken) required
• Additional European language fluency (Portuguese, French, German, Italian) strongly preferred
• Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.)
• Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow, for drafting communications, building documentation, summarizing calls, or automating repetitive tasks
• Willingness to work flexible hours to support customers across European and occasionally LATAM time zones
• Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role
• Bonus: experience at a startup
• Bonus: experience in hospitality, property management, or related industries

What Success Looks Like:

• European customers complete onboarding on time and clearly understand how to use the product
• Onboarding time-to-value decreases through your improvements, including improvements you built with AI
• You and the CS Lead build the European onboarding engine together, turning it into a repeatable, scalable motion
• Customers across multiple European markets finish onboarding excited, confident, and positioned for long-term success
• Internal teams know exactly what's working and what needs to be improved because you communicate insights consistently, and you use AI to make that communication faster and sharper
• You become the trusted CS voice for European customers and help shape how we support this region long-term

Why Join Now:

• Be a foundational member of our European Customer Success team and help define how we support customers across the region
• Work with a product that customers truly love
• Use AI as a real force multiplier. We're not asking you to work harder, we're asking you to work smarter and build systems that scale beyond you
• Shape the onboarding playbook for Europe from day one. Your work will set the standard for every CSM we hire after you
• Grow your responsibilities quickly. This is a rare early seat at a fast-moving startup expanding into your region

If you love helping customers, want to grow quickly, and believe AI makes great operators unstoppable, we'd love to meet you.

The salary range for this role is €42,000-€50,000 + equity. This role is based in Spain (Madrid or Barcelona preferred) with remote flexibility within Spain.