About Summerset Marine Construction 

Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers’ needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.

About the role

The Service Manager is responsible for directing and coordinating all service and repair operations related to piers and boatlifts. This leadership role involves managing a high-performing team of service technicians while remaining adaptable to shifting priorities, urgent repair demands, and seasonal workload fluctuations. A strong commitment to customer service is essential, along with the ability to view operational challenges as opportunities for growth, efficiency, and continuous improvement.

What you'll do

• Provide leadership and mentorship to service technicians through hands-on training, guidance, and daily support.
• Oversee all aspects of the service department, ensuring efficient operations and prompt response to customer needs.
• Develop and implement proactive and responsive service strategies tailored to the dynamic nature of marine construction, including urgent repair needs and seasonal fluctuations.
• Conduct inspections, diagnose service issues, and resolve problems, particularly those related to piers and boatlifts. 
• Prioritize flexibility in supporting business needs by reallocating resources and adjusting schedules to meet evolving project demands.
• Maintain accurate and detailed documentation of service work, repairs, and customer interactions.
• Collaborate closely with project managers and foremen to anticipate service demands, prevent operational delays, and deliver high-quality customer service.
• Uphold safety protocols and ensure compliance with all marine industry standards and regulatory requirements.
• Foster a culture of continuous improvement by embracing new technologies, techniques, and service innovations.
• Assist in forecasting service-related expenses.
• Respond to a high volume of service calls with professionalism, prioritizing customer satisfaction and warranty service resolution.
• Coordinate service dispatch effectively to maximize technician productivity and minimize downtime.
• Demonstrates flexibility by working in diverse environments, including on-water project sites and outdoor conditions, and by assisting in other areas of the business during slower service months.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2 years of experience in a service management or supervisory role, preferably within the marine, construction, or equipment service industries.
• Strong background in troubleshooting, repairs, and coordinating service operations
• Proven ability to lead and develop high-performing teams in dynamic, fast-paced environments
• Working knowledge of warranty processes, dispatch coordination, and customer service best practices
• Proficiency in using service management software or systems is a plus
• Excellent communication and organizational skills.
• Willingness to adapt to fast-changing project demands and travel when needed.

Work Behaviors: 

Quality of Work 

• Consistently produces accurate work.

           Commitment and Initiative

• Consistently demonstrates commitment to the Company’s success and growth.
• Customer-focused (both internal and external customers).
• Can identify problems/issues and participate in problem resolution as appropriate for job level.
• Perseverance “can-do” attitude.

Managing Time and Resources

• Effectively and efficiently manages workload with appropriate sense of urgency.
• Flexible and adaptable to meet changing priorities and workload.
• Meets established goals.
• Reliable and punctual.

Working with Others

• Is seen as a team player; gains trust by supporting colleagues; is a collaborator.
• Makes others better.

Development and Professional Skills

• Seeks and is open to feedback. 
• Accountable for one’s own actions.
• Complies with company policies and procedures.

Working Conditions and Physical Efforts:

• Work involves walking, talking, hearing, lifting, pushing, pulling and/or carrying up to 100 pounds occasionally in addition to using material handling equipment.
• May be required to stoop, bend, kneel, crouch or crawl.  Vision abilities require close vision assessments. Moderately loud noise levels in the work environment. 
• Ability to lift and carry up to 100 pounds as needed.
• Use of personal protective equipment (PPE) as required.
• Steel-toe boots are required. 

Travel Requirements: Travel to job sites, may include overnights.