About Supreme International

Supreme International is a leading North American manufacturer of feed mixers for the dairy and livestock industry. For more than 75 years, our equipment has helped producers improve herd nutrition, operational efficiency, and overall farm productivity.

Proudly headquartered in Alberta, Canada, we design, engineer, and build high-performance mixers known for durability, consistency, and innovation. Our products are trusted by farms of all sizes across Canada, the United States, and international markets.

Supreme is a growing, entrepreneurial organization with a strong commitment to quality, customer service, and continuous improvement. As we scale toward our next stage of growth, we are building a modern, data-driven, and people-focused company. We believe that our team members are the key to our long-term success, and we invest in developing talent, strengthening culture, and improving the employee experience across all departments.

Service Advisor – Be the Go-To Problem Solver Customers Trust

As a Service Advisor, you’re the heartbeat of an exceptional customer experience. You’re not just answering questions—you’re solving problems, guiding customers, and making sure every interaction leaves people confident they’re in good hands.

You’ll wear many hats: problem solver, technical translator, parts expert, and customer champion, all while working with a supportive team that values quality, integrity, and doing things right.

If you thrive in a fast-paced environment where every day brings a new challenge—and you love helping people find solutions, this role was built for you.

What You’ll Do

Customer Service & Parts Support

• Be the trusted expert customers and dealers rely on for guidance and solutions
• Investigate and resolve service concerns with professionalism and urgency
• Keep accurate records of customer interactions, resolutions, and follow-ups
• Process warranty claims with attention to detail and efficiency
• Communicate clearly with dealers on updates, recommendations, and next steps
• Escalate complex issues to the right teams with strong documentation
• Help customers and dealers identify the exact parts they need—quickly and confidently
• Stay current on products, promotions, and industry trends
• Identify opportunities to improve service, shipping, and billing processes
• Support internal teams with product development and continuous improvement initiatives
• Travel occasionally to support dealer or customer needs, including rare after-hours assistance

Inspection & Testing Support

• Review technical documents, work orders, and blueprints to support inspections
• Measure, test, and evaluate components and finished products for performance and accuracy
• Coordinate testing to diagnose issues and clearly report findings
• Communicate inspection results to vendors and internal teams
• Recommend corrective actions to improve product quality and reliability

What You Bring to the Table

• A genuine customer-first mindset and strong people skills
• Experience as a Service Writer, Parts Advisor, or in Parts Operations
• Agricultural or mechanical industry experience is a strong asset
• Hands-on mechanical knowledge and familiarity with dealer repair processes
• Confidence, professionalism, and the ability to communicate clearly with customers and dealers
• Strong problem-solving skills and technical aptitude
• Proficiency with Microsoft Office and ERP/MRP systems
• Excellent written and verbal communication skills in English
• High school diploma or GED (required)
• Bilingual skills or warranty/claims experience are considered valuable assets

Why Join Us?

Because this isn’t just another job posting.

You’ll be joining a collaborative, forward-thinking team where your work matters, your ideas are heard, and your growth is supported. We value people who take ownership, solve problems, and care about doing great work.

Here, you’ll have the opportunity to:

• Make a real impact on customer satisfaction
• Build valuable technical and industry expertise
• Work with a supportive, team-oriented group
• Grow your career in a stable, essential industry

Ready to Make an Impact?

Bring your skills, curiosity, and customer-focused mindset to a role where you’ll be valued every day.

Apply today—we’re excited to meet you.