Who we are, and what we offer:

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

About the role

Are you a technically savvy and customer service-minded IT professional looking to grow your career in a fast-paced startup environment? Are you passionate about all things IT, Information Security & Automation? Do you find yourself daydreaming about IT, DevOps, and Security Automation and wanting to learn more? We’re looking for an experienced IT professional to join our team at Swimlane!

As our IT Support Specialist, you will be a key member of our IT & Security team. You will be helping to support our internal teams by solving challenging IT problems & improving the efficiency and security of our computer, telecom, networking, cloud and video conferencing systems in our office in Hyderabad, India.

What you'll do

• Perform security architecture reviews/audits around services and infrastructure
• Define security specific feature definitions, standards, and oversee implementation
• Benchmark existing products and solutions to ensure the needs of the organization are being met
• Audit and verify organizational security, and drive new cyber security frameworks and roadmaps
• Plan and successfully complete IT projects and goals
• Organize and inventory IT assets & resources
• Escalate, diagnose, and resolve user, system, and vendor-related issues
• Manage Mac/Windows/Linux hosts and deployments for labs and users
• Participate in troubleshooting, capacity planning and analysis, performance analysis activities
• Integrate IT systems with one another in accordance with latest security practices
• Install and configure software and hardware (printers, input devices, A/V equipment etc.)
• Maintain switches, routers and firewalls
• Automate complex and repetitive tasks and work with internal stakeholders to drive new methodologies
• Assist internal and external stakeholders in creating new infrastructure for POVs, integrations, and other use cases as needed
• Maintain Process and Helpdesk documentation

We are looking for someone who:

• Is comfortable and excited to work in a fast-paced startup environment
• Is friendly, prompt and professional under pressure
• Has extensive experience working as an IT, network, devops, or security engineer
• Has experience with virtualization and server deployments
• Has experience with scripting and automation (and wants to do more!)
• Is incredibly organized & works well as part of a team and independently
• Has excellent time management skills with the ability to prioritize effectively

Relevant Skills:

Technical experience managing Enterprise IT & Security Products, such as

Google Workspace / Office 365

Active Directory / LDAP / IAM

Jira / Confluence

Virtualization platforms (VMware, Parallels, Virtualbox, Vagrant, etc)

EDR / NGAV / Threat Hunting

Strong background managing Workstation Operating Systems, such as

Windows 10 and newer

MacOS X, Catalina and newer

Experience writing scripts & automation of repetitive tasks in

Python, Bash, Powershell, Ansible, etc.

Comfortable with networking technologies, such as

IPSec / OpenVPN / Wireguard

802.1q VLANs

Security; IDS & IPS

DHCP, DNS, SNMP

Firewalls

To be considered for the IT Support Specialist role, you must:

• Be located in Hyderabad India
• Be fluent in the English language
• Be an excellent communicator and possess strong problem-solving skills
• 2+ years experience in tier 2 help desk or above, enterprise IT, network engineering, or systems administration role
• Possess a heavy interest in learning new technologies, and keeping up to date with industry trends and best practices.

The Perks of being a Swimlaner:

• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:

• Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
• Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
• Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
• Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
• Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.
• What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!

To complete your application, please submit your resume to https://ats.rippling.com/swimlane