About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

ServiceNow Developer – Secret Clearance Required

Hybrid - Alexandria, VA

Position Overview:

This role will work closely with our Technology & Innovation Architect and Business Analyst to understand and define agile requirements and drive entire SLDC process from design to building ServiceNow-based solutions. 

Responsibilities:

The Developer will be responsible for:

• Gathering Requirements, Analysis, Design, UI, Workflow and Application Development activities.
• Facilitating rollouts of new applications, enhancements, and new modules. 
• Implementing ServiceNow customizations including, but not limited to: Scoped Applications, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, and Reports.

Qualifications and Skills:

• Excellent understanding of the ways in which ServiceNow can be configured, customized, and scripted in both Global and scoped application environments.
• Knowledge of how to assess the performance of a ServiceNow environment, how to diagnose performance problems, and best practices for improving performance.
• Ability to write JavaScript code that is easy to read, follows standards with extensibility and reuse in mind
• Ability to write AngularJS widgets for the Service Portal
• Strong communication skills, both written and verbal
• Must be comfortable engaging stakeholders, process owners, and non-technical users.
• Must be experienced in working with business users to identify business requirements and workflows, and able to translate business requirements into technical solutions.
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
• Ensure adherence to all ITIL processes
• Identify, train, and communicate best practices related to ServiceNow development and usage to customers and employees

Requirements:

• Bachelors in Computer Science or equivalent
• Minimum of 3+ years ServiceNow platform (required)
• Must have 5+ years of overall Software Development experience.
• Must have 3+ years of ServiceNow Scoped Application Development experience
• Must have 3+ years of JavaScript programming experience on ServiceNow Platform.
• 5+ years working in an IT Service environment supporting proprietary applications
• Experience implementing systems using the Agile/Scrum methodology
• ServiceNow Developer / Administration Certification
• Experience with scripting in ServiceNow (Scoped App, Business Rules, Script Includes, UI Pages, UI Macros, etc.)
• Experience in working a large-scale development work on ServiceNow
• Experience developing apps using ServiceNow Platform
• ITIL V3 or 2011 Certification
• Candidate should have excellent verbal and written communication skills and able to multi-task in a fast paced, high volume environment

Clearance Level:

• Must be a U.S. Citizen 
• Secret

BENEFITS SUMMARY

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

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