About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.
Location: Remote (Ashburn, VA, Orlando, FL or San Antonio, TX only)
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill a Service Desk Training Lead role. Responsibilities & other details are listed below:
Responsibilities
- Lead the training program for CBP Technology Service Desk (TSD) personnel, ensuring staff are fully prepared to support 24x7x365 mission operations.
- Develop, update, and deliver new hire, refresher, and remedial training programs using CBP’s approved curricula.
- Ensure all contractor staff complete government-mandated training within required deadlines; track and report compliance to CBP leadership.
- Collaborate with supervisors and the Quality Control Lead to identify training needs and create targeted learning solutions.
- Maintain and update training materials, SOPs, and knowledge articles in alignment with government standards.
- Monitor staff performance after training to validate effectiveness and make continuous improvements.
- Support transition-in and transition-out activities by developing and delivering training programs for incoming staff.
Eligibility & Qualifications
- U.S. Citizen with an active or favorably adjudicated CBP Background Investigation (T4/T5 BI).
- In-depth knowledge of training practices and techniques (PWS requirement).
- Minimum three (3) years of experience designing and delivering training in any field (PWS requirement).
- Strong communication, facilitation, and documentation skills.
- Experience in IT service desk/help desk environments strongly preferred.
- Familiarity with ITIL/HDI best practices and knowledge management processes a plus.
- Bachelor’s degree preferred; training/instructional certifications (CTT+, ATD, HDI Trainer) desirable.
Summary of Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
- Dental Insurance with no age limit orthodonture.
- Vision Insurance through EyeMed in and out of network coverage.
- Short Term and Long-Term Disability coverage with 100% premium support,
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401k with enrollment from day one. 4% deferral by company.
- $1500 Annual Training Budget
- $1500 Referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Equal Opportunity Employer Minority/Female/Veterans/Disabled