About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.
Location: Washington, DC Metro Area – Onsite
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill a Project Manager I – Training Lead role. Responsibilities & other details are listed below:
Responsibilities
- Design and deliver training for help desk agents, including new hire onboarding, refresher training, and ad-hoc sessions.
- Create and maintain Training SOPs, guides, learning objectives, schedules, and tracking mechanisms.
- Align training with CBP policy, tools, and customer service expectations.
- Monitor training effectiveness through performance observation and audit reviews.
- Ensure staff complete mandatory federal and CBP training within specified deadlines.
- Coordinate quarterly reviews and updates to curricula in response to technology or process changes.
Eligibility & Qualifications
- U.S. Citizen with an active CBP BI clearance.
- Minimum 3 years of experience in designing and delivering training, ideally within a help desk or IT support environment.
- Bachelor’s degree in Education, Instructional Design, or related field.
- Experience with adult learning models and technical training materials development.
- Familiarity with service desk workflows and tools (ServiceNow, Remedy).
Summary of Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
- Dental Insurance with no age limit orthodonture.
- Vision Insurance through EyeMed in and out of network coverage.
- Short Term and Long-Term Disability coverage with 100% premium support,
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401k with enrollment from day one. 4% deferral by company.
- $1500 Annual Training Budget
- $1500 Referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Equal Opportunity Employer Minority/Female/Veterans/Disabled