Project Manager I (Training Lead)- Onsite (US Citizens w. CBP Clearance)

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Location: Washington, DC Metro Area – Onsite
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill a Project Manager I – Training Lead role. Responsibilities & other details are listed below:

Responsibilities

  • Design and deliver training for help desk agents, including new hire onboarding, refresher training, and ad-hoc sessions.
  • Create and maintain Training SOPs, guides, learning objectives, schedules, and tracking mechanisms.
  • Align training with CBP policy, tools, and customer service expectations.
  • Monitor training effectiveness through performance observation and audit reviews.
  • Ensure staff complete mandatory federal and CBP training within specified deadlines.
  • Coordinate quarterly reviews and updates to curricula in response to technology or process changes.

Eligibility & Qualifications

  • U.S. Citizen with an active CBP BI clearance.
  • Minimum 3 years of experience in designing and delivering training, ideally within a help desk or IT support environment.
  • Bachelor’s degree in Education, Instructional Design, or related field.
  • Experience with adult learning models and technical training materials development.
  • Familiarity with service desk workflows and tools (ServiceNow, Remedy).

Summary of Benefits

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
  • Dental Insurance with no age limit orthodonture.
  • Vision Insurance through EyeMed in and out of network coverage.
  • Short Term and Long-Term Disability coverage with 100% premium support,
  • Life insurance and AD&D with 100% premium support
  • Supplemental Life Insurance
  • Critical Care and Accident Insurance availability
  • Pet Insurance through Nationwide
  • Employee Assistance Program
  • 401k with enrollment from day one. 4% deferral by company.
  • $1500 Annual Training Budget
  • $1500 Referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

Administrative, Customer Support & Others- R

Washington, DC

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