Service Desk Training Lead- Remote (Ashburn, VA, Orlando, FL or San Antonio, TX only) (US Citizens w/ CBP Clearance)

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Location: Remote (Ashburn, VA, Orlando, FL or San Antonio, TX only)
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill a Service Desk Training Lead role. Responsibilities & other details are listed below:

Responsibilities

  • Lead the training program for CBP Technology Service Desk (TSD) personnel, ensuring staff are fully prepared to support 24x7x365 mission operations.
  • Develop, update, and deliver new hire, refresher, and remedial training programs using CBP’s approved curricula.
  • Ensure all contractor staff complete government-mandated training within required deadlines; track and report compliance to CBP leadership.
  • Collaborate with supervisors and the Quality Control Lead to identify training needs and create targeted learning solutions.
  • Maintain and update training materials, SOPs, and knowledge articles in alignment with government standards.
  • Monitor staff performance after training to validate effectiveness and make continuous improvements.
  • Support transition-in and transition-out activities by developing and delivering training programs for incoming staff.

Eligibility & Qualifications

  • U.S. Citizen with an active or favorably adjudicated CBP Background Investigation (T4/T5 BI).
  • In-depth knowledge of training practices and techniques (PWS requirement).
  • Minimum three (3) years of experience designing and delivering training in any field (PWS requirement).
  • Strong communication, facilitation, and documentation skills.
  • Experience in IT service desk/help desk environments strongly preferred.
  • Familiarity with ITIL/HDI best practices and knowledge management processes a plus.
  • Bachelor’s degree preferred; training/instructional certifications (CTT+, ATD, HDI Trainer) desirable.

Summary of Benefits

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
  • Dental Insurance with no age limit orthodonture.
  • Vision Insurance through EyeMed in and out of network coverage.
  • Short Term and Long-Term Disability coverage with 100% premium support,
  • Life insurance and AD&D with 100% premium support
  • Supplemental Life Insurance
  • Critical Care and Accident Insurance availability
  • Pet Insurance through Nationwide
  • Employee Assistance Program
  • 401k with enrollment from day one. 4% deferral by company.
  • $1500 Annual Training Budget
  • $1500 Referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

Administrative, Customer Support & Others- R

Washington, DC

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