About T2 Group

T2 Group is a leading provider of technology-driven solutions for healthcare organizations, offering a wide range of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent. With a thorough understanding of the intricacies of modern healthcare organizations, T2 Group harnesses its extensive expertise and innovative technology to tackle complex projects and achieve significant outcomes. From improving patient access and satisfaction, to maximizing revenue performance and streamlining operational efficiency, T2 Group is committed to making a lasting impact on the organizations it serves.

This position requires someone with strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. You'll be responsible for handling IT tickets, troubleshooting a wide range of hardware and software issues, managing user accounts, and ensuring smooth IT operations across the client’s organization.

About you

We’re looking for dynamic individuals to join T2 Group's dedicated team of Engineers This means you have the ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions and have exceptional interpersonal, written and oral communication skills. We also prioritize individuals that have the ability to uphold organizational values, work ethically and with integrity, as well as treat people respectfully and in a way that inspires trust.

Key Responsibilities:

• Provide onsite IT support daily at the client’s Costa Mesa location – Remote work is not available.
• Serve as the primary point of contact for all IT-related issues, ensuring timely response and resolution of technical support tickets.
• Support hardware, software, networking, and peripheral devices, including installations, upgrades, troubleshooting, and maintenance.
• Work closely with employees at all levels to ensure a seamless and professional IT experience aligned with the client’s high standards.
• Troubleshoot issues related to Windows OS, Microsoft 365, Active Directory, VPN, printers, mobile devices, and other enterprise applications.
• Assist with user account management, including password resets, permission requests, and system access.
• Maintain accurate documentation of technical processes, troubleshooting steps, and resolutions within the ticketing system.
• Provide basic training and guidance to users on IT best practices and new technologies.
• Collaborate with senior IT staff and vendors for escalations and complex issue resolution.

Qualifications

• 5+ years of hands-on helpdesk experience in a corporate setting.
• Strong troubleshooting skills across hardware, software, and networking.
• Basic IT certifications (A+, Network+, or similar) required.
• Experience with Microsoft 365, Active Directory, VPNs, and enterprise applications.
• Excellent customer service and communication skills—this client values professionalism and a polished approach.
• A reliable and resourceful problem solver who can learn on the job and adapt to new challenges.
• Must be available to work onsite every day in Costa Mesa, CA.

This is a great opportunity to work in a dynamic environment where you’ll gain exposure to a variety of technologies while providing exceptional IT support.