We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Retail Operations and Facilities Coordinator to join its passionate team.

About the role

The Retail Operations and Facilities Coordinator is accountable for maintaining store operational and facilities activities across the T2 network. This role supports the execution of the retail strategy by working cross-functionally to deliver the tools, information, and resources that enable store teams to perform at their best. Central to this is a focus on enhancing business processes, improving in-store efficiencies, and overseeing store facilities and maintenance, allowing our teams to prioritise what matters most: servicing their customers.  

The position focuses on developing and delivering best in class communication to our store teams, owning the operational aspects of retail store policies and procedures, overseeing store maintenance, and providing administrational support. 

Key responsibilities

• Manage the store communications strategy and workload, continuously looking for opportunities to innovate and streamline communications to our store teams. 

• Act as the point of contact for all stores and assist with any queries relating to retail operations. 
• Coordinate preventative and reactive maintenance across all T2 sites 
• Review, maintain and control retail policies and procedures, ensuring retail intranet is regularly updated and intuitive for store teams to use. 
• Act as our operational spokesperson and represent retail across Support Office, enabling exceptional execution of retail initiatives in store. 
• Maintain vendor and contractor records, agreements, and compliance documentation 
• Coordinate and track operational and facilities expenses; flag exceptions and cost-saving opportunities 
• Work with Quality and Safety teams to maintain the highest standards in store

About you

• Strong organisation and time management 

• A future focused mindset, embracing Innovation and Continuous Improvement 

• Clear written and verbal communication 

• Proactive, practical problem-solving 

• High attention to detail and brand standards 

• Ability to coordinate across teams and service providers 

• Familiarity with retail operations and facilities workflows 

• Confident with Microsoft Office and internal platforms 

• Financial and cost coordination awareness 

• Basic knowledge of WHS and compliance 

• Adaptability and customer-first mindset 

Life at T2

• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards.  T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).
• T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
• Our head office is located in vibrant Collingwood, conveniently close to a range of great cafés and well‑connected public transport options, including both train and tram services. We also offer a hybrid working arrangement.

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!