Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a Technical Support Engineer to join our team and play a key role in solving complex technical challenges. As a member of our technical support team, you will provide timely and effective solutions to customers, ensuring the seamless operation of our software suite. 

This is an exciting opportunity for individuals passionate about sports tech to contribute to the growth of the fastest-scaling company in the industry.

Responsibilities:

• Develop in-depth knowledge of Teamworks’ technical suite, including Operations, Compliance, Performance, Athlete Development, NIL & Branding, and Recruiting.

• Get a deep understanding of how the Compliance and Hub products work. Use this expertise to diagnose production bugs, compile log steps for the engineering team, or resolve the issues yourself.

• Respond to customer inquiries regarding technical problems, diagnosing and solving complex issues related to our SaaS platform.

• Manage a case queue, prioritizing support tickets based on severity, customer impact, and urgency.

• Perform data scrubs, uploads, bulk edits, and technical requests such as account configurations, system updates, and form conversions.

• Collaborate closely with the development and product teams, providing feedback and helping refine tools for internal and external customers.

• Build new tools and utilities for support or customers to streamline processes and require less intervention.

• Coordinate and escalate issues to ensure timely resolution for business-critical challenges.

• Maintain strict adherence to data security protocols while handling sensitive customer information.

• Guide users through troubleshooting steps while explaining technical concepts in clear, user-friendly terms.

• Support continuous improvement efforts by identifying recurring issues and providing insights for product enhancement.

Required Qualifications

• 2+ years of experience in technical support for a SaaS product.

• Proficiency in Java, Postgres, and Python, with a passion for programming and learning new skills.

• Strong problem-solving mindset, enjoying logic challenges and puzzles.

• Ability to troubleshoot software and technical issues.

• Familiarity with ticketing systems such as Zendesk, JIRA, or similar platforms.

• Ability and willingness to work in shifts, including mornings, nights, and weekends.

• Excellent verbal and written communication skills.

• Bachelor’s degree in a related field (Computer Science, Information Systems, etc.).

Preferred Qualifications:

• Experience in the athletics industry.

• Experience using a Teamworks product (Operations, Compliance, NIL & Branding, Performance, Athlete Development). 

• Knowledge of API integrations and cloud-based technologies.

Desired Traits:

• Able to analyze and solve problems with urgency and to completion.

• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.

• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.

• Excellent verbal and written communication skills.

• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.

• An exceptional culture of high achievement and teamwork.

• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.

• Financial security through competitive compensation and incentives.

• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.

• Additional educational opportunities via Range can be used for courses, conferences, and other options.

• Unlimited paid time off.

• Company equity.     

• 100% remote-optional work setting.

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform. Recruiting efforts are bolstered by Recruiting and Recruiting Communications. Athlete Development is supported by Academics, Pathways, and Pulse, which focus on academic success, programming tracking, and safety. Our Branding & NIL solutions, including Influencer and Collectives, navigate the NIL era and engage fans effectively. Additionally, Zelus Analytics, our premier sports intelligence platform, provides cutting-edge data insights to teams across multiple leagues, enhancing performance and decision-making through advanced analytics. Our continued innovation and integration make us the premier tech provider for top-tier athletic and tactical organizations.

Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.