Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located across over a dozen countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for responsive, detail-oriented, and cooperative Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech.

Responsibilities:

• Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues.

• Understand customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner.

• Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions.

• Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.).

• Handle sensitive information and enforce data security measures to protect all information.

• Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.

• Provide information to the development team to assist in creating back-end tools and solutions that enhance the Teamworks suite of products.

• Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.

Required Qualifications:

• Hands-on experience using one or more Teamworks products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution.

• Ability and willingness to work on a shift schedule, including mornings, nights, and weekends.

• Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite.

• Bachelor’s degree.

Desired Traits:

• Able to analyze and solve problems with urgency and to completion.

• Approaches tasks thoroughly, ensuring that no detail is overlooked and all work is completed to the highest standards following established guidelines.

• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.

• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.

• Ambition to master this role as a jumping-off point for a career at Teamworks.

• Thrives in a fast-paced environment, communicating with clarity to ensure tasks and expectations are well understood by all involved. 

• Actively seek improvement, both in personal development and in refining systems and processes within the team.

• Excellent verbal and written communication skills.

• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.

• An exceptional culture of high achievement and teamwork.

• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.

• Financial security through competitive compensation and incentives.

•  Learning & Development opportunities via courses, conferences, and more.

• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K with match.

• Unlimited paid time off.

• Company equity.     

• 100% remote work. 

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform. Recruiting efforts are bolstered by Recruiting and Recruiting Communications. Athlete Development is supported by Academics, Pathways, and Pulse, which focus on academic success, programming tracking, and safety. Our Branding & NIL solutions, including Influencer and Collectives, navigate the NIL era and engage fans effectively. Additionally, Zelus Analytics, our premier sports intelligence platform, provides cutting-edge data insights to teams across multiple leagues, enhancing performance and decision-making through advanced analytics. Our continued innovation and integration make us the premier tech provider for top-tier athletic and tactical organizations.

Our offices in Durham, Denver, and Richmond are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.