About Texicare

Founded in 2023 as a mission-driven health affiliate of Texas Mutual, Texicare was created by a group of seasoned healthcare professionals, and is headquartered in Austin, Texas. 

Texicare is committed to changing the healthcare landscape by providing small businesses with innovative solutions that increase access to easy-to-use, more affordable, quality health care for Texans and their families. Texicare’s vision is to transform the healthcare ecosystem for the better, helping to create a healthier and happier Texas.  Our healthcare plans were designed to be used, to remove barriers to care, to truly make a difference in people’s lives. 

We’re looking for passionate, mission-driven individuals to join us in creating a healthier and happier Texas.

About the role

The Sales Support Coordinator will shape our agent service model, create and improve processes, and support the Texicare sales team and the agents that sell our products. 

Your main responsibilities will include collaborating with the sales team in generating leads, preparing proposals, and closing deals, as well as providing onboarding, training, and support to agents. You will also help us design and implement processes and procedures to optimize our sales operations and enhance customer satisfaction. You will report to the Sales Director at our Austin office and work a hybrid schedule. 

To excel in this role, you should be an excellent communicator and team player, with a customer-oriented mindset and a passion for sales. You should also have some knowledge of the insurance industry and some experience in sales or customer service. An associate’s degree in business, marketing, or related field is preferred.

In this role, you will:

• Manage quoting and installation process queues for new group enrollments

• Manage the agent appointment and onboarding process for new agents

• Manage service requests from agents and route to the appropriate areas

• Assist with the open enrollment and onboarding process for newly sold and renewing groups

• Help plan, manage, and activate market events, sponsorships, and other field sales activities

• Assist the sales team in managing leads, preparing proposals, and closing sales

• Provide service and support to agents, including answering questions, resolving issues, and providing training

To be successful in this role, you should have:

• Associate’s degree in business, marketing, or related field, or equivalent experience

• 2+ years of experience in sales or customer service, preferably in the insurance industry

• Excellent communication and interpersonal skills

• Knowledge of health insurance products and regulations

• Ability to create and improve processes and procedures

• Ability to work both independently and collaboratively

• Prior experience with Microsoft Office Suite

• Prior experience with a CRM a plus (we use Salesforce)

Benefits

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% match up to 6%

• Flexible time off for vacation, illness, etc.

• Nine paid holidays

• Day one health, Rx, vision, and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet coverage and pet Rx discounts

• Free identity theft protection

• Free 2nd medical opinion service