The Accel Group is one of the largest independent and privately held insurance agencies in the Midwest, with over 120 employees across eight locations and four states.  We have a strong history of over 90 years in business, and we pride ourselves on providing customized solutions to both individuals and businesses.  Our dedicated team offers a professional approach and personal touch to meet each customer’s unique needs.  Products and services include Personal Insurance, Business Insurance, Claims & Risk Management, Employee Benefits, AgriBusiness Insurance, and Wealth Management Services.

Position Summary:

The Digital Systems Specialist is responsible for providing configuration, maintenance, implementation, and support services for Applied Epic and other related digital systems.  This includes collaborating with cross-functional teams to enhance systems, processes, and workflows to ensure the accuracy, completeness, and reliability of agency processes and data.  Specific duties include, but are not limited to:

• Manage and maintain the agency’s digital systems, including agency management, customer relationship management, and other related systems.
• Monitor system performance, security, and data integrity, ensuring all systems function optimally.
• Conduct regular system updates, backups, and maintenance to ensure maximum uptime and security.
• Troubleshoot technical issues and provide timely resolutions to minimize downtime.
• Collaborate with third-party vendors, IT support services, and internal teams to implement new technologies, manage upgrades, and resolve technical issues.
• Manage integrations between digital tools and systems to ensure efficient system functionality.
• Assist with the investigation and implementation of new systems or applications.
• Administer user accounts, permissions, and access controls in compliance with data protection policies and regulations.
• Support the agency's staff with appropriate training and instruction, ensuring they effectively use digital tools and resources.
• Provide technical support to employees as it relates to the agency’s digital systems, resolving software, hardware, and connectivity issues.
• Audit and correct client, carrier, and agency data within agency management systems to ensure the accuracy of information.
• Build and generate reports that provide a variety of data and information as requested by end-users and agency leadership.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience managing digital systems and technology, preferably in the insurance and/or financial services sector.
• Experience and proficiency with agency management and/or customer relationship management (CRM) systems.
• Analytical thinking and problem solving skills.
• Customer service mindset and a proactive approach to IT support.
• Excellent customer service skills, including the ability to have positive customer interactions and maintain positive customer relationships.
• Excellent computer skills, including the ability to utilize Microsoft programs (Outlook, Word, and Excel), web-based computer applications, and other agency management systems.
• Excellent time management and organizational skills, including the ability to handle multiple projects or tasks, meet established deadlines, and change priorities as business needs require.
• Excellent communication and interpersonal skills, including both written and verbal communication.
• The ability to work collaboratively in a team environment, but also independently with minimal daily supervision.
• The ability to utilize basic office equipment, such as a computer, keyboard, mouse, monitors, printer, copier, and scanner.

Other Requirements:

• All offers of employment are contingent upon the satisfactory completion of a pre-employment background check.

Location & Flexible Work Options:

• This position has the opportunity to be in-person, hybrid, or full-time remote for candidates within the state of Iowa.

Compensation & Benefits:

This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience.  Benefits include:

• Health, dental, and vision insurance
• Flexible spending and health savings accounts
• Life and disability insurance
• Accident, critical illness, and hospital indemnity insurance
• 401k retirement plan
• Employee Assistance Program
• Wellness reimbursements
• Paid expenses toward licensing and professional development
• Paid time off and paid volunteer hours
• Casual dress code
• Flexible work schedules
• Remote work options