The Accel Group is one of the largest independent and privately held insurance agencies in the Midwest, with over 120 employees across eight locations and four states.  We have a strong history of over 90 years in business, and we pride ourselves on providing customized solutions to both individuals and businesses.  Our dedicated team offers a professional approach and personal touch to meet each customer’s unique needs.  Products and services include Personal Insurance, Business Insurance, Claims & Risk Management, Employee Benefits, AgriBusiness Insurance, and Wealth Management Services.

Position Summary:

As a Commercial Lines Account Specialist, you will provide support to Account Managers and Sales Advisors as it relates to the sale and service of commercial lines accounts.  Specifically, you will play an important role in ensuring customer policies and documents are accurate and processed in a timely manner.  Primary duties and responsibilities include, but are not limited to:

• Provide assistance with endorsements, cancellations, audits, and submissions.
• Check policy documents for accuracy in coverage, rating, premiums, fees, signatures, etc. and report inaccuracies for correction as appropriate.
• Provide documentation to clients, Account Managers, or Sales Advisors as needed and as requested.  This may include policy documents, certificates, schedules, identification cards, etc.

Minimum Qualifications:

• High school diploma or equivalent.
• Property & Casualty insurance licenses preferred.
• Experience working in a customer service role.
• Previous experience in the insurance industry is helpful but not required.
• Excellent customer service skills.
• Ability to organize and prioritize a variety of projects and tasks in an effective and timely manner.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong attention to detail and accuracy in work.

Other Requirements:

• All offers of employment are contingent upon the satisfactory completion of a pre-employment background check.

Location & Flexible Work Options:

• This position is located in our Cedar Rapids. It also includes the opportunity for a hybrid or remote work arrangement upon successful completion of training.

Compensation & Benefits:

This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience.  Benefits include:

• Health, dental, and vision insurance
• Flexible spending and health savings accounts
• Life and disability insurance
• Accident, critical illness, and hospital indemnity insurance
• 401k retirement plan
• Employee Assistance Program
• Wellness reimbursements
• Paid expenses toward licensing and professional development
• Paid time off and paid volunteer hours
• Casual dress code
• Flexible work schedules and arrangements