About The Channel Company

The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes.

Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel.

The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honored to connect with you.

About the role

The Channel Company, the global leader in strategic channel growth for the world’s top technology providers, is seeking a Customer Success Specialist to join our delivery team covering the APAC region. This high-visibility, high-impact role will work across both our events and media offerings so you could be working on a large integrated programme of content creation, lead generation and event sponsorship. You may be leading a bespoke event for a client or running a marketing campaign consisting of display and emails. Every campaign is different and tailored to our clients.

The ideal candidate will have experience in delivering media campaigns in a client facing role, strong attention to detail, excellent customer service, and the ability to work effectively with key stakeholders.

You’ll be joining a fun, supportive, and hardworking global customer success and delivery team. It is a great opportunity to join a collaborative team where ideas are welcome, creativity is encouraged, and support is given.

This role offers exposure to all areas and seniorities of the business, providing a fantastic opportunity for career progression within the company.

What you'll do

• As a Customer Success Specialist, you will be responsible for leading campaigns for some of our key client accounts across our media and events portfolio.
• A Customer Success Specialist is pivotal in advising internal stakeholders and clients on likely and actual performance, ongoing delivery, campaign completion and sales engagement.
• You are required to deliver high standards of service as success in this role has a clear and direct impact on our total revenue, and client retention rates.
• You will report into the Head of Customer Success and work together to increase our product offering or improve our services.

Key Responsibilities

• Lead our key client accounts through ensuring successful delivery and re-booking of campaigns
• Leading client and internal project calls
• Set up, delivery, reporting and feedback of campaigns
• A trusted voice to clients – consultancy role to them and able to upsell and cross-sell to them
• Work with Head of Customer Success to evolve our commercial offering and improve processes

Qualifications

• 3+ years client delivery/account management experience in B2B
• Previous experience/knowledge of demand and lead generation
• Knowledge of the channel and IT industry is desired but not essential
• Excellent time and project management and organisational skills
• Excellent people, verbal and written communication skills
• Able to work well within a small but busy team
• Able to work under pressure and show resilience
• Excellent technical skills and able to pick up new software quickly
• Strong commercial acumen
• Excellent knowledge of MS Office
• Prior experience of using a CRM system required