SUMMARY

Provides excellent customer service to all Museum guests. Sells tickets and answers questions about the Museum and surrounding area. Ensures opening and closing procedures are followed completely within Guest Services. Cooperatively manages and fulfills the responsibilities of the Museum Operator line and email.

This is a Full-Time position.

RESPONSIBILITIES (Essential functions denoted with *)

Operations

• Cordially greets guests and sells tickets; assists with various guest questions involving, but not limited to: memberships, Make Your Own Glass, tour enhancements, demonstration schedules, parking, gift cards, hours of operation, and way-finding.*
• Manages external phone calls received on the Museum operator line regarding the Museum and the surrounding areas; answers the Museum general information email.
• Works in any area of the Museum as requested, including the Welcome Center, Group Tour Check-in, Hot Glass demonstration areas, Information desks, The Studio, and the Rakow Research Library.*
• Always ensures the highest level of guest satisfaction; communicates expectations and follows-up with guests and staff.
• Responsible for Make Your Own Glass reservations; manages reservation schedules, cancellations, changes, shipping arrangements, pick-ups, wrapping for sandblasting, and Studio class details.*
• Effectively communicates pertinent information about daily activities and events on an ongoing basis to all departments, as needed.
• Completes safe transactions accurately when making change for registers.
• Maintains accurate admissions records and assists in maintaining supplies such as brochures, admission tickets, exhibit information, touring diagrams, register tapes, and group tour kits.
• Identifies problems and makes suggestions to improve customer service processes.
• Communicates POS software/hardware issues to the supervisor and/or CMoG IT department.
• May assist at Hot Glass demonstrations to provide direction, seating, raffle tickets, and information, if trained.
• Performs work for other departments as requested and as time permits.
• Assists at various CMoG events.
• Deliver Museum marketing materials to sites throughout the region.
• If trained, will be expected to perform opening and closing responsibilities.

General

• Actively and intentionally supports CMOG’s commitment to diversity, equity, accessibility, and inclusion
• Supports and practices the Museum’s safety and security policies and procedures.

EDUCATION AND EXPERIENCE

• Experience working with the public in a sales or similar position is desired
• Knowledge of the region, including Greater Corning and the Finger Lakes Wine Country desired.

SKILLS AND ABILITIES

• Respects and exemplifies the mission, vision, and values of The Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.
• Represents the Museum in a professional manner.
• Adheres to all prescribed organizational and departmental policies and procedures.
• Actively demonstrates consistent work and its importance to guests and peers.
• Strong computer skills with the ability to learn POS and other software as needed.
• Excellent interpersonal and customer-service skills.
• Excellent verbal communication skills.
• Processes multiple transactions and tasks at a time under the pressure of deadlines.
• Dependable.
• Works with people from a variety of cultures; ability to maintain an appropriate voice for diverse audiences.
• Handles stress of high customer demands in a hospitality environment.
• Works independently and as part of a team; strong collaboration skills.
• Some weekends, evenings and holidays required; flexibility in hours necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to remain in a stationary position or move about for up to 8 hours, operate/use equipment, communicate, detect/distinguish, and reach. The employee is occasionally required to ascend/descend and position oneself Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to distinguish color and adjust focus.

The employee is occasionally required to move/transport up to 25 pounds.

The work environment is regularly indoors and climate controlled. The noise level in the work environment is usually moderate.

SAFETY RESPONSIBILITIES

The employee shall be fully acquainted with and comply with all safety policies and procedures of the Corning Museum of Glass.

CONFIDENTIALITY

Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Corning Museum of Glass as the needs of the Museum and requirements of the job change.

About The Corning Museum of Glass

The Corning Museum of Glass (CMoG) was established in 1951 by Corning Glass Works (now Corning Incorporated) as a gift to the nation commemorating the company’s 100th anniversary. CMoG is an independent not-for-profit museum dedicated to exploring a single material: glass. Welcoming more than 300,000 annual visitors from around the world, the Museum's campus is home to the world’s most comprehensive collection of glass, the world’s foremost library on glass, and one of the premier glassworking schools in the world.  CMoG was named by the New York Times among the U.S. museums to see for 2025, and Newsweek readers voted CMoG one of the Top 3 Best Art Museums in America.

Glass is a versatile, ancient material that is still being explored and understood by artists, scientists, and historians today. The story of glass is a story about art, history, culture, technology, science, craft, and design. 50,000+ objects representing more than 3,500 years of history are included in the Museum’s collection—ranging from a portrait of an ancient Egyptian pharaoh to a 200-inch telescope lens to contemporary sculpture. The Museum regularly publishes journals, educational videos and scholarly publications—many of which can be accessed online from anywhere in the world. 

We believe that prioritizing diversity, opportunity, belonging, and accessibility strengthens our Museum and enhances our ability to connect with all communities. We are actively fostering an inclusive culture that values and respects a wide range of perspectives and experiences. Creating a culture of belonging is central to our mission and helps ensure the Museum is welcoming to all.