About The Lactation Network

The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster a new network of inclusive care between parents and IBCLCs, a network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert, insurance-covered lactation care that they deserve. 

Are you energized by helping others? Are you a builder who thrives on fast-paced, high impact work? Are you driven to change the standard of care in women's health?

The Lactation Network is hiring a Health Information Management Technician. This position is instrumental in ensuring compliance with our medical records documentation and retention practices. In this role, you will have the opportunity to help us build out and expand our HIM policies and operations. This role will report to the HIM Manager.

We are a small, tight-knit, purpose-driven organization with big growth goals in 2026 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.

Breakdown of the role

• Chart Auditing (50%). You’ll verify that the necessary charting has been completed and is on file so the Billing Team can move forward with claims submission.  You'll notify discrepancies to the appropriate team, and follow-up to have the missing documentation submitted.
• QA & Compliance Monitoring (25%). You’ll be the subject matter expert in all things HIM related. Helping us identify areas of opportunity for developing and implementing QA/compliance processes to monitor future success. Alongside the Revenue Cycle Director, you’ll analyze and present the findings to leadership.
• Department Collaboration (25%). Working directly with other departments, you will develop standards of excellence and communicate their respective compliance.

What you’ll do

• Review, Confirm, Report. You’ll review medical documentation and confirm all the necessary requirements for billing are included. Insufficient documentation will be reported to the appropriate teams for follow-up.
• Quality Assurance. Working with senior management, you will design and implement a QA program to identify opportunities in our HIM documentation and retention operations.
• Be the Subject Matter Expert. As our go-to person on all HIM related manners, you’ll have the opportunity to help develop and create our HIM program by providing knowledge on best practices, compliance, and operational practices.

What we expect from you

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Undergraduate degree (preferred)
• 1-3 years of billing and/or collection experience working in a healthcare setting
• Experience working with payers including Commercial, Medicare, Medicare Advantage, Medicaid, and Managed Care
• Strong knowledge of Windows-based software applications (Outlook, Word, Excel) and third-party portals
• Ability to multi-task and work in a fast-paced environment
• Excellent written and oral communication skills to effectively communicate with payors and other departments
• Ability to outline and clearly communicate root causes of common problems and recommend solutions
• Capable of making timely, independent decisions
• Exceptional customer service skills required, including interpersonal conversation, patience, and empathy

What we’d also love to see 

• RHIA or RHIT certification
• CPC Coding certification

What you can expect from us

• Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work. Benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
• 401(k) with employer match. We’re planning for the future—and we want to help you do the same.
• Flexibility on remote work. We like spending time together in our West Town office and are transitioning to a flexible in-office culture for those who want to return to work in-person. Some team members will continue to work remotely (based upon role and/or geography).
• Wellness. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
• Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
• Professional development. We invest in our team by offering every employee access to a professional development budget.
• Competitive compensation. We’re looking for top talent.
• A growth environment. The sky’s the limit.