About The Samaritans Cape Cod and the Islands

The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. We do this by providing caring, sincere, and attentive listeners who rekindle people’s lost sense of hope, de-escalate situations from a crisis level, and provide the connections that make day to-day living manageable through compassionate interaction in a safe, comfortable, and anonymous environment. We promote an inclusive environment where differences are acknowledged and celebrated, communication is open, conflicts are addressed early and resolved, and where there is a shared mindset of supporting our communities, we serve.  

Internal Job Posting: Per Diem Shift Supervisor (Remote)

Vision: Provide top-tier support to Crisis Line Associates (CLAs), Volunteers, and Interns, ensuring excellent care for individuals in crisis.

Per Diem Shift Supervisors play a critical role in advising and supporting CLAs, Volunteers, and Interns on the Crisis Line and 988 Suicide Lifeline programs. They ensure adherence to guidelines, policies, and procedures while maintaining composure and exercising sound judgment in high-stress situations. 

This role is per diem only and not available for regularly scheduled supervisory shifts, but for calendar coverage for current Shift Supervisors only. Training will be provided. Internal candidates only. 

Role Overview: Support and advise CLAs, Volunteers, and Interns on the Crisis Line and 988 Suicide Lifeline programs. Maintain composure, exercise sound judgment, and adhere to guidelines and protocols in high-stress situations.

Key Responsibilities:

• Assist CLAs, Volunteers, and Interns with emotional support and crisis management.
• Follow Crisis Line and 988 Lifeline protocols.
• Ensure 100% shift coverage using monitoring tools.
• Provide timely feedback on iCarol Contact reports.
• Handle confidential information discreetly.

Additional Duties:

• Monitor Elevate Chat for inappropriate posts.
• Report attendance issues to the Crisis Line Manager (CLM).
• Approve and report additional shifts for CLAs up to 2.5 hours.
• Stay updated on suicide prevention best practices.
• Adhere to all relevant policies and guidelines.