About The Samaritans Cape Cod and the Islands

The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. We do this by providing caring, sincere, and attentive listeners who rekindle people’s lost sense of hope, de-escalate situations from a crisis level, and provide the connections that make day to-day living manageable through compassionate interaction in a safe, comfortable, and anonymous environment. We promote an inclusive environment where differences are acknowledged and celebrated, communication is open, conflicts are addressed early and resolved, and where there is a shared mindset of supporting our communities, we serve.  

Position Summary

The Peer to Peer Support Group Facilitator (P2P Facilitator) is a vital extension of the Crisis Line Associate (CLA) role, supporting emotional wellness and connection of our remote team. This position focuses on fostering community through peer-led monthly support groups and contributing to ongoing wellness and work culture initiatives that emerged.

The P2P Facilitaor fulfills the duties of a Crisis Line Associate, directly handling calls and providing immediate crisis intervention. The P2P Facilitator also supports the Shift Supervisor by creating a collaborative and positive team environment, motivating team members, and fostering open communication.

Duties and Responsibilities

·       Facilitate one live, virtual (Teams) peer support meeting per month (1 hour, varied times/days).

·       Create a welcoming, non-judgmental, and emotionally safe space rooted in the Samaritan befriending model.

·       Promote connection, compassion, and mutual support among Crisis Line team members, interns, and volunteers.

·       Model healthy vulnerability, resilience, and self-care while maintaining professional boundaries.

·       Encourage peer empowerment, voice, and leadership within the group dynamic.

·       Manage sensitive topics with empathy, professionalism, and discretion.

·       Use remaining hours to engage in wellness and culture-building initiatives such as birthdays, holidays, team challenges, check-ins, and celebrations.

·       Collaborate with supervisory staff to escalate any high-risk concerns or unmet needs observed during group interactions.

·       Share self-care resources, wellness tools, and community links to support emotional health and balance.

·       Participate in required group facilitation training.

Qualifications

o   Current Crisis Line Associate, intern, or volunteer with a strong understanding of Samaritan values.

o   Demonstrated commitment to peer support, emotional safety, and workplace well-being.

o   Excellent active listening, communication, and facilitation skills.

o   Ability to lead with compassion, empathy, and a non-directive approach.

o   Comfortable initiating informal team-building touchpoints across a virtual platform.

o   Must maintain confidentiality and professionalism at all times.

Equal Employment Opportunity Statement

Samaritans is committed to providing equal employment opportunities in compliance with Federal and State laws. All applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.