About The Shelf

We are a full-service influencer marketing agency creating meaningful stories, experiences, and content by working with influencers who know how to spread the word about your brand. With our unique, professional, and longstanding influencer marketing expertise, we create the most genuine connections to deliver the results you deserve.

• We’re a team of more than 80.
• We’re growing.
• We’re about as scattered as a team can be… East Coast, West Coast, the middle of the country… a bunch of us are in Canada, 1 in Ukraine, 1 in Russia… we like to keep our options open in terms of company retreat locations.
• About half of us are really funny.
• We’re currently working with some pretty amazing brands: Famous Footwear, UMG, Zenni Optical, KISS, Lenox, Sam’s Club, ROAR Organic, Nestlé, Honest Co., and Hershey just to name a few.

About the role

• We are seeking a talented and driven Associate Account Director to lead client relationships, manage high-profile campaigns, and drive success within our growing team. This role is ideal for a strategic thinker who excels at managing teams, building client relationships, and optimizing processes to ensure exceptional campaign delivery and client satisfaction.

What you'll do

• Team Leadership and Management
• Hire and oversee Account Managers (AMs) to manage campaign execution.
• Provide guidance to AMs on workload prioritization, ensuring campaigns meet performance expectations.
• Lead and develop a team of 3-5 direct reports, ranging from Account Managers to Senior Account Supervisors.
• Work with the Head of Account Management to manage and balance capacity on your respective accounts and/or pod.

Campaign Management

• Independently manage $2M+ revenue clients and their campaigns.
• Act as the main point of contact for assigned clients, handling communications, problem-solving, and reporting.
• Own the campaign execution end-to-end, including managing cross-functional teams and holding all stakeholders accountable to ensure client deliverables are met on time and completed with a high level of quality.
• Report campaign performance to clients, including whitelisting metrics and presentation updates.
• Drive the strategy and execution of high-profile accounts while maintaining high client satisfaction.

Client Relations

• Build and deepen relationships with clients, serving as their trusted partner.
• Ensure a high level of client satisfaction that drives renewals and growth within your book of business.
• Identify growth opportunities and partner with the Client Partnerships Manager (CP) to grow and expand accounts (net revenue retention)
• Bridge the gap between sales, creative, strategy and account teams to align strategies and client goals.

Process Optimization

• Evaluate, streamline, and optimize campaign processes to enhance client delivery and elevate renewal rates.
• Collaborate across internal teams to meet client needs and exceed expectations.
• Make informed decisions about adhering to contract terms or taking extra steps to retain and grow client relationships.

Additional Responsibilities

• Occasionally participate in the RFP process by attending calls or contributing to proposals.
• Provide strategic direction and support to other team members as needed.

Qualifications

• Proven experience managing influencer marketing campaigns and working with clients.
• Strong leadership skills with a track record of managing and developing high-performing teams.
• Excellent communication, problem-solving, and organizational abilities.
• A passion for client satisfaction, process improvement, and delivering exceptional results.