About Us

We are a fast-growing influencer marketing agency specializing in data-driven campaigns. Our strategies leverage industry insights, social listening, and analytics to guide creative decisions. Then, we let the results take it from there—each strategic move is influenced by top-performing influencers and content.

Everyone claims to be data-backed, but we prove it using our Optimization Flywheel, driving brands to exponentially higher ROI:

• One of our clients used a paid agency for lower-funnel conversion campaigns—our top-funnel campaigns outperformed them by 5x in conversions.
• TikTok (yes, the platform itself) confirmed that our campaigns perform 500x above their ad benchmarks in watch time. (Not a typo—we double-checked.)
• One of our TikTok ads ranked #2 globally on TikTok’s leaderboard for an entire month.

About the role

• As the Director of Account Management, you will be responsible for leading and optimizing our Account Management team, ensuring seamless campaign execution, high client satisfaction, and operational efficiency. You will set the strategic direction for account management, level up team performance, and evolve processes to meet the ever-changing demands of the industry. Your role requires a balance of hands-on leadership, process optimization, financial oversight, and proactive problem-solving to drive efficiency, maintain quality, and foster a high-performing team culture.

Key Responsibilities

• Campaign Execution
• Lead the end-to-end execution of influencer marketing campaigns, ensuring deliverables are met on time, within budget, and exceed client expectations.
• Serve as the escalation point for client concerns, troubleshooting challenges, and ensuring high retention and satisfaction.
• Implement structured processes to prevent recurring issues, optimizing workflows for smoother execution.

Team Management & Development

• Evaluate, mentor, and upskill account managers to ensure all team members meet the high-performance standards expected by our clients.
• Establish clear performance expectations and accountability frameworks, ensuring underperformers improve and top performers are recognized and retained.
• Provide structured feedback with defined timelines for improvement, ensuring employees grow toward independent execution.
• Maintain a balanced workload across the team, ensuring equitable distribution of campaigns and proactively hiring ahead of demand.
• Collaborate with other department heads to enhance cross-team workflows and communication.
• Build and foster a positive, non-cliquey team culture that encourages collaboration and transparency.

Process & Quality Optimization

• Continuously refine and evolve account management processes based on client feedback, industry trends, and internal performance data.
• Monitor campaign quality and deliverables, ensuring excellence is maintained across all client engagements.
• Identify and integrate AI-driven efficiencies to streamline reporting, campaign execution, and administrative tasks.
• Regularly check in with clients, gather structured feedback, and proactively address concerns before they escalate.

Managing Profitability & Unit Economics

• Own the financial health of campaigns and accounts, ensuring profitability and cost-efficiency without sacrificing quality.
• Track and analyze weekly burn reports, ensuring campaigns stay within scoped hours and budgets.
• Proactively adjust staffing to align with account needs, preventing under- or over-utilization of resources.
• Ensure billable hours align with contracted scope, flagging overages early and leading client discussions on adjustments when necessary.
• Implement operational efficiencies that improve margins while maintaining high-performance output.

Biggest Challenges in This Role / Skills You’ll Bring to the Role and Team

• Managing High Volume & Prioritization: The sheer volume of campaign activity, client needs, and internal team management requires exceptional multitasking and prioritization skills.
• Process Optimization: This team has historically been challenging, requiring a leader who continuously scans for inefficiencies and implements optimizations across workflows, hiring, training, and AI integration.
• Strategic Delegation: Ensuring an even distribution of workload to prevent burnout and perceived favoritism while maintaining high output.
• Hiring & Performance Standards: We’ve committed to hiring only top-tier Account Managers, with salary expectations aligned to skill level. Ensuring consistent hiring standards and leveling up the current team is critical.
• Managing Up & Reporting: Leadership needs clear, proactive updates, including daily check-ins, 30/60/90-day goals, and structured problem-solving visibility.
• Financial Oversight & Efficiency: Maintaining campaign profitability, preventing overages, and ensuring efficient staffing is a key responsibility requiring proactive financial management.

Requirements

• Experience: 7+ years in account management, with at least 3 years in a director-level leadership role overseeing large client portfolios and teams.
• Client Leadership: Proven ability to manage high-value clients ($1M+ spend) and ensure strong retention, satisfaction, and account growth.
• Team Development: Experience in scaling, mentoring, and holding teams accountable in a high-performance environment.
• AI & Process Optimization: Strong ability to implement AI-driven efficiencies and improve operational workflows.
• Financial Acumen: Strong understanding of profitability, unit economics, and campaign cost management to ensure account health.
• Problem-Solving & Prioritization: A proactive, solutions-oriented mindset with the ability to self-manage and optimize team output.
• Strong Communication & Culture Leadership: Ability to manage team morale, eliminate cliques, and foster a collaborative work environment.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Client & Campaign Performance

• Client Satisfaction & Retention – Measured by NPS scores, client feedback, and renewal rates.
• Campaign Execution Efficiency – % of campaigns delivered on time, within scope, and meeting performance benchmarks.
• Quality Control & Issue Resolution – Decrease in campaign execution errors, improved workflow efficiency, and implementation of preventative solutions.

Financial Health & Profitability

• Burn Rate Management – % of campaigns staying within scoped hours and budgeted costs.
• Utilization Rate – Balance of workload across team members, avoiding over- or under-utilization.
• Revenue Growth & Expansion – % increase in client account revenue and successful upsells.
• Operational Efficiency Improvements – Reduction in non-billable hours and increase in account profitability.

Team Performance & Growth

• Team Productivity & Growth – % of team meeting/exceeding expectations, promotions from within, and team morale
• Hiring & Retention of High-Caliber Talent – % of hires meeting top-tier standards and retention of high performers.