TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $5B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity:

We’re looking for a new Partner Success Associate to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients! 

Location: This role is based in the New York Metro area

What You’ll Do:

• Service and support existing and newly contracted clients 
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process, and pricing changes
• Maintain customer records in CRM
• Help with local in person events

What You Bring:

• You are a self-starter, able and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You are comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
• You have 2+ years in a training or account management role
• You have strong written and verbal communication skills
• You are able to work under pressure, organized, and can prioritize responsibilities and client requests

Nice to Have:  

• Experience with Hubspot or other CRM
• 2+ years in the multifamily industry
• Prior experience in leasing or property management

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

The base salary range is between $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.